Overview:
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.
USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities:
The purpose of the IT Field Services Manager is to lead the IT Technical Specialist team across USA Health.
Responsibilities include task assignments, schedules, training and development, managing employee time, and assisting the director with regular evaluations.
The manager will oversee hardware aspects of projects such as upgrades or updates as well as conduct hardware walkthroughs and assessments.
They will manage hardware needs for construction projects including relocations, renovations, and net new construction.
As needed, the supervisor functions as a member of the IT Technical Specialist team including completing tickets or covering on call.
The manager sets and upholds customer service standards
Contributes to improving customer service and end user support by actively responding to queries and handling complaints
Establishes, documents and trains on best practices through the entire technical support process
Ensures all documentation used to support the functions and personnel of the team is clear, concise, up-to-date, and published to in a designated application
Provides follow-up with end users to ensure their issue{s) were resolved and identify areas of improvement
Develops reports as requested
Provides customer feedback to the appropriate IT teams
Conducts quality assurance reviews on tickets and tasks
Creates and publishes the schedule to include coverage including on call and holidays
The manager oversees the AV Team including overview of projects, standards, and priorities.
The manager oversees IT Procurement for Desktop, Network, Telecom, AV, and others. They ensure all purchasing standards and processes are preserved, stock par levels are maintained, and appropriate vendor and model options are compared.
Completes all mandatory department, educational and hospital requirements
Adheres to current Infection Control and Safety Standards
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as assigned
Additional Information:
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications:
Associate's Degree from an accredited institution with a focus in information technology, administration, or a related field and 5 years of IT experience, 2 of which were in a leadership capacity Required OR
Bachelor's Degree from an accredited institution in information technology, administration, or a related field and 2 years of IT experience in a leadership role Required
Comparable combination of education and experience may substitute for the above requirements.
Equal Employment Opportunity Employer:
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.
Numbers & Facts
Location
MOBILE, Alabama
Job Type
Full-time
Skills
Audiovisualunmatched
Best Practicesunmatched
Constructionunmatched
Construction Projectsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Desktop PCunmatched
Health Information Technologyunmatched
Healthcareunmatched
Help Deskunmatched
Hospitalunmatched
IT Procurementunmatched
IT Service Management (ITSM)unmatched
Infection Controlunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Management of Information Systems/Technology (MIS)unmatched
Medicineunmatched
On Callunmatched
On Site Supportunmatched
Patient Careunmatched
People Managementunmatched
Purchasing/Procurementunmatched
Quality Assuranceunmatched
Reporting Skillsunmatched
Resolve Customer Issuesunmatched
Safety Standardsunmatched
Schedule Developmentunmatched
Single Sign-On (SSO)unmatched
Support Documentationunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
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