Manager IT Infrastructure

Citizens Energy Group

Indianapolis, Indiana

JOB DETAILS
SALARY
SKILLS
Applications Security, Automation, Budgeting, Business Services, Business Support, Capital Budgeting, Capital Expenditure (CAPEX), Change Management, Cloud Computing, Coaching, Communication Skills, Computer Networks, Computer Science, Computer Security, Configuration Management, Continuous Improvement, Control Objectives for Information and related Technology (COBIT), Credit Union, Customer Relations, Data Recovery, Disaster Recovery, Documentation, Engineering Management, Establish Priorities, High Availability, ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Infrastructure as a Service (IaaS), Internet Security, Interpersonal Skills, Leadership, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Infrastructure, Microsoft Windows Azure, Network Operations Center, Network Software, Operational Expenditure (OPEX), Organizational Skills, Performance Management, Platform as a Service (PaaS), Presentation/Verbal Skills, Private Cloud, Problem Solving Skills, Public Cloud, Regulatory Requirements, Reliability Engineering, Retirement Plan, Risk Management, Root Cause Analysis, Short Pays, Software Patches, Strategic Planning, Succession Planning, Systems Engineering, Team Lead/Manager, Technical Leadership, Technical Presentation, Tuition Fees, VMWare, Vendor/Supplier Relations, Wide Area Network (WAN)
LOCATION
Indianapolis, Indiana
POSTED
2 days ago
Overview:

We have an exciting opportunity for a Manager of IT Infrastructure to join our team!

 

The Manager of IT Infrastructure provides tactical leadership and 24x7x365 accountability for the organization’s hybrid technology environment, including multiple physical datacenters and public cloud regions. This role oversees a high-performing team responsible for the operational integrity of VMware virtualization, network and compute infrastructure, and Microsoft Azure (IaaS/PaaS) platforms. Key technical priorities include managing enterprise storage, backup and recovery, and advanced networking solutions. In close partnership with Information Security, the Manager ensures a cybersecurity posture through patching, configuration hardening, and identity integration. Beyond technical oversight, the position involves developing strategic roadmaps, managing OPEX/CAPEX budgets, and coordinating vendor relationships to deliver scalable infrastructure. By collaborating with Application and Security leaders, the Manager aligns modern infrastructure capabilities with both business objectives and regulatory requirements. This role bridges high-level strategy with day-to-day execution to maintain a resilient and secure enterprise foundation.

 

Citizens Energy Group offers competitive salary and benefits including:

  • Health, Dental & Vision
  • Defined Benefit Pension Plan
  • 401(k) Retirement Plan with company match
  • Short Term Incentive Pay (STIP) Plan
  • Health Savings Account (HSA) with company contribution
  • Wellness Program
  • Adoption and tuition assistance
  • Employee Credit Union
  • PTO and Paid Holidays

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
 
Minimum Salary: $120,500 (Grade 13)

Responsibilities:
  • Provide senior leadership for the design, implementation, and operation of the enterprise hybrid infrastructure environment, including on premises and private cloud platforms (VMware and hyperconverged infrastructure), Microsoft Azure (IaaS/PaaS), enterprise storage, backup and recovery, networking, software defined networking (SDN), and SDWAN, ensuring stability, scalability, and resiliency.
  • Own infrastructure strategy, multi-year roadmaps, and operating and capital budgets; define and execute initiatives that modernize infrastructure platforms, improve reliability and security, and align with organizational goals and regulatory requirements.
  • Lead, coach, and develop Infrastructure Team members and senior technical leads through performance management, mentoring, succession planning, and skills development to support modern infrastructure and cloud technologies.
  • Maintain accountability for the cybersecurity posture of infrastructure platforms, including patch management, configuration hardening, vulnerability remediation, identity integration, and availability controls, in close partnership with Information Security.
  • Ensure infrastructure support for business continuity and disaster recovery, including architecture, testing, documentation, and readiness across on premises and cloud environments; provide leadership during major incidents or outages.
  • Design, implement, and govern infrastructure processes, standards, and controls (e.g., ITIL, COBIT, change management, monitoring, automation) to ensure consistent, compliant, and auditable operations.
  • Provide executive oversight of infrastructure operations and escalations, ensuring service levels are met, operational risks are managed, and systemic issues are addressed through root cause analysis and continuous improvement rather than day-to-day ticket handling.
  • Perform other duties as assigned. 
Qualifications:

 

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline from an accredited college or university, or equivalent combination of education and experience.
  • 10+ years of progressively responsible experience in enterprise Information Technology infrastructure roles, including leadership responsibility for complex, mission critical platforms.
  • Demonstrated experience designing, operating, and modernizing hybrid infrastructure environments, including on premises and private cloud platforms (e.g., VMware, hyperconverged infrastructure) and public cloud services (Microsoft Azure IaaS and PaaS).
  • Proven accountability for the security and resiliency of infrastructure systems, including patch management, configuration hardening, vulnerability remediation, identity integration, and availability controls.
  • Strong leadership experience overseeing infrastructure teams, vendors, and service providers in a regulated or high availability environment.

 

Preferred Skills/Qualifications 

  • Five or more years of experience leading infrastructure teams, including management of senior engineers and technical leads, in a complex enterprise environment.
  • Demonstrated experience developing and executing infrastructure strategy, multi-year roadmaps, and operating and capital budgets aligned to business and regulatory requirements.
  • Strong understanding of infrastructure cybersecurity principles, including vulnerability management, secure configuration, identity integration, resiliency, and audit readiness; experience implementing effective technical and procedural controls in partnership with Information Security.
  • Experience designing and governing modern infrastructure operating practices, including system monitoring and observability, change and configuration management, service level management, incident and problem management, and root cause analysis.
    Hands on familiarity with hybrid infrastructure and networking technologies, such as VMware, hyperconverged platforms, Microsoft Azure, software defined networking, and SD-WAN.
  • Excellent communication and interpersonal skills, with the ability to present technical concepts to executive, operational, and non-technical audiences and influence outcomes across organizational boundaries.
  • Demonstrated ability to lead through complexity and change, prioritize effectively, and make sound decisions in environments with incomplete or rapidly evolving information.
  • Strong organizational, leadership, and customer focused mindset, with a track record of translating infrastructure capabilities into reliable, secure business services.

Job Posting Deadline: Open until filled
 
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

About the Company

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Citizens Energy Group

There is no other company like Citizens Energy Group. We are the only company in the nation that operates utilities under a Public Charitable Trust solely for the benefit of customers and the community. Our success is based on our workforce that puts customers and quality first. Employment Philosophy Employees are the backbone of Citizens Energy Group. Employees are the most valued resource of the Utility, whether it's in our headquarters at 2020 N. Meridian Street, or at Citizens Gas located at 2150 Martin Luther King Street, Citizens Water located at 1220 Waterway Boulevard, or at Citizens Thermal located at 366 Kentucky Avenue, or at Citizens Oil located in southern Indiana; or one of our unregulated companies at Citizens Resources. We value safety integrity, diversity, teamwork and quality for all Citizens employees and customers. Citizens Benefits Package Career and educational growth is important. Citizens offers a competitive financial and benefits package, tuition reimbursement and a realm of other services designed to assist the needs of individuals and families. If you want to be part of a unique company and help it continue to build on its 100-year old foundation, consider career opportunities at Citizens Energy Group. Equal Opportunity Employer Citizens takes pride in and respects our employees and the communities we serve. This is reflected through our continuous efforts in hiring and developing a diverse work force - bringing to our management culture a variety of initiatives and improving the quality of our business. In order for us to grow and be successful as a utility, expand on our strengths, and prepare for the future, our objective is to continually bring together the skills and abilities of a diverse group of people to work toward a common goal of providing reliable, safe, gas service to our customers. We provide equal access to growth opportunities, training, and flexibility in order to meet the demands of work and family life. We are an Equal Opportunity Employer that recruits, hires, trains and promotes regardless of race, color, veteran status, age, disability, sex, national origin or religion. We value diversity in our workforce and in the communities we serve.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Utilities
FOUNDED
1887
WEBSITE
https://www.citizensenergygroup.com/