Manager, IT Infrastructure (Phoenix, AZ, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Information Technology Team, within the Information Technology Division.
• This position is responsible for effectively managing Infrastructure services provided to application teams within American Airlines IT. 

What you'll do

• Collaborates with Business and IT leadership to determine and communicate vision, direction, and work priorities, and drives progress towards technology target roadmaps
• Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
• Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
• Defines a sustainable engagement process for project teams to work with Customer Technology Infrastructure 
• Conceive solutions, build consensus, and execute solutions
• Proactively recommends courses of action to maintain cost effectiveness and competitiveness; identifies opportunities and recommends solutions for improving service efficiency and effectiveness
• Proactively identifies troublesome trends as they develop; analyze/predicts trends and develop a long-range plan designed to resolve problems and prevent them from recurring
• Ensures a stable production environment for applications being supported and reviews high impact outages to ensure the proper processes and procedures are in place to avoid future occurrences
• Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective.
• Manages and leads adoption and migration of new and emerging technologies
• Works extended hours occassionally, based on the needs of the project and operational support

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 7 years of related experience in environments designing, planning, and implementing solutions using the latest technology
• 5 years of leadership experience overseeing large technology projects from inception to implementation in an enterprise environment
   

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of experience working with external vendors, negotiating services, and monitoring delivery of those services
• Airline industry experience, including business process and supporting technology
   

Skills, Licenses & Certifications

• Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
• Proficiency with managing multiple technically complex projects and implementations
• Experience working with Agile project management methodologies and tools
• Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
• Thorough understanding of distributed systems architecture and exposure to multiple technical disciplines includin
  • Unix, Linux and Windows
  • Databases
  • High-Availability, Redundancy, Clustering, Disaster Recovery, Load Balancing
  • Hardware platforms and Networking
• Ability to conduct and prepare feasibility studies; develop outsourcing proposals and Service Level Agreements (SLAs), including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business
• Ability to lead teams, work cross-functionally, and build consensus on difficult issues, as well as demonstrated technical and business leadership
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Knowledge of enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships
• Ability to anticipate user requirements and identify and resolve complex problems
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.