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Manager IT Operations

IMPERIAL SUPPLIES LLC

GREEN BAY, WI

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JOB DETAILS
SKILLS
Customer Relations, Customer Support/Service, Documentation, Help Desk, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Mentoring, Operations, Operations Management, Operations Processes, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Productivity Management, Reporting Skills, Strategic Planning, Technical Leadership, Time Management, Vehicle Fleets
LOCATION
GREEN BAY, WI
POSTED
1 day ago
JOB REQUIREMENTS: Work Location Type:Hybrid Imperial Supplies, a
Grainger Company, is a national distributor of quality maintenance
products. Serving the fleet maintenance industry since 1958, Imperial
has formed lasting relationships with customers by tailoring our
services to meet their changing needs. Our welcoming workplace enables
you to learn, grow and make a difference by keeping businesses running
and their people safe. As a Great Place to Work-Certified company,
we're looking for passionate people to join our team as we continue
leading the industry. Are you an IT professional that enjoys helping
your team and organization grow? If so, we want to talk to you! We are
seeking a dynamic IT Operations Manager to join our team at Imperial
Supplies. Start your career with a company whose motto is "People
First". Imperial Supplies, a Grainger company, is a national
distributor of quality maintenance products. Serving the fleet
maintenance industry since 1958, Imperial has formed lasting
relationships with customers by tailoring our services to meet their
changing needs. Why should you join Imperial? Competitive salary Hybrid
/ Remote schedule Immediate medical, dental, vision; 12 hours of PTO for
every full month worked(up to 144 hours a year!),6 paid holidays and 6%
of annual earnings contributed to your retirement, immediately vested!
Position Overview: Under limited supervision, manages IT Operations and
the help desk support team and provides user support for computer
systems and application software. As a liaison between the IT team and
business partners, excels in leading IT Operations, and help desk
support processes that heavily rely on ticketing system, documentation,
and communication procedures. Key Responsibilities: Responsible for
maintaining daily IT Operations, including system monitoring, defining,
and maintaining operating procedures, implementing new technologies and
processes to improve efficiency and productivity. Leading and monitoring
team performance, conducting performance evaluations, mentoring,
training, and developing feedback reports. Participates with the VP,
Information Technology in the strategic planning process to develop
goals and coordinate activities between all other functional areas.
Responsible for monitoring key system performance metrics. Creates,
assigns, and manages support issues in the IT ticketing system; monitors
and/or escalates tickets ensuring any company-critical event-based
system issues are resolved in a timely manner to minimize business or
customer impact. Communicating with business partners and providing
in-person and phone support for Imperial business systems and user
applications if required. Asks questions of end users and explores...
For full info follow application link. Imperial Supplies is an Equal
Opportunity and Affirmative Action Employer. Qualified minorities,
females, those with disabilities, and veterans are especially encouraged
to apply. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/2438364640B94B6D

About the Company

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IMPERIAL SUPPLIES LLC

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