Manager IT Operations

Pathways Of Southwestern Pennsylvania

Washington, PA

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JOB DETAILS

SKILLS

Best Practices, Cloud Computing, Communication Skills, Computer Science, Computer Security, Consulting, Continuous Improvement, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Driver's License, File and Print Sharing, HIPAA (Health Insurance Portability and Accountability Act), High Reliability, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Manual Dexterity, Mentoring, Microsoft Active Directory, Microsoft Office, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Server, Office Equipment, On Call, Operational Support, Operations Management, Organizational Skills, People Management, Performance Management, Problem Solving Skills, Process Improvement, Project Planning, Regulatory Compliance, Risk Management, System Operations, Systems Administration/Management, Team Building, Team Player, Technical Leadership, Technical Support, Time Management, Training/Teaching

LOCATION

Washington, PA

POSTED

Today

Description

Manager of IT Operations

At PathWays, our mission is all about making a meaningful difference in the lives of those we serve-and behind every successful program is technology that works seamlessly.

We're looking for a Manager of IT Operations who's ready to lead, innovate, and ensure our systems stay secure, reliable, and efficient so our teams can focus on what matters most: people.

Why This Role Matters

You won't just be managing IT-you'll be powering a mission.

From ensuring staff have the tools they need, to protecting sensitive data, to implementing smarter systems, your work will directly support the individuals and communities we serve every day.

What You'll Do

Keep Systems Running at Their Best

Oversee IT infrastructure including servers, networks, cloud systems, and endpoints
Ensure high performance, reliability, and uptime across all systems
Manage backups, system upgrades, and overall infrastructure health

Safeguard Our Systems & Data

Lead IT security efforts and maintain compliance standards (including HIPAA)
Monitor systems for risks and respond to potential threats
Report and collaborate with leadership on security matters

Lead & Support Your Team

Supervise and mentor IT Operations and Support staff
Create a collaborative, solution-focused team environment
Ensure timely resolution of support requests and strong customer service

Drive Innovation & Improvement

Identify and implement new technologies to improve efficiency
Continuously evaluate and improve IT processes and systems
Lead IT projects from planning through successful implementation

Partner Across the Organization

Collaborate with leadership to align IT with organizational goals
Work closely with vendors and managed service providers
Provide training and support to staff with varying levels of technical knowledge

What You Bring

Strong experience with IT infrastructure, systems, and support operations
Knowledge of:
- Microsoft 365 / Office 365
- Windows Server, Active Directory, Azure
- DNS, DHCP, SharePoint, file & print services
Understanding of IT security and compliance best practices
Experience troubleshooting complex technical issues
Strong leadership, communication, and organizational skills

What Makes You a Great Fit

You're a problem-solver who stays calm under pressure
You're both strategic and hands-on
You enjoy leading people and developing teams
You're passionate about using technology to support a greater mission

Requirements

Qualifications

Bachelor's degree in IT, Computer Science, Business
At least 5 years of IT experience (internal or consulting)
Supervisory experience preferred
Willingness to be on-call for critical system needs when necessary

Physical Requirements

While performing the duties of this job, the employee will work in an office environment and must be able to:

Lift, turn, and move objects up to and including 30 pounds; assist in team lifts for items over 30 pounds
Stand and move freely for extended periods of time
Drive to other PathWays locations and event sites as needed
Perform repetitive tasks and use manual dexterity to operate office equipment
Occasionally sit, walk, climb, kneel, stoop/bend, squat, push, pull, crawl, grip, reach overhead, and reach away from the body
Perform repetitive motions as required
Maintain a normal range of vision

Additional Requirements

Valid driver's license (must be maintained throughout employment)
Maintain personal vehicle insurance and eligibility under PathWays' insurance requirements
Complete and sign a motor vehicle disclosure form; MVR checks conducted pre-employment and annually
Submit required background clearances:
- Pennsylvania State Police criminal clearance
- FBI criminal history record (if applicable based on residency requirements)
Complete pre-employment health requirements:
- Health assessment
- Mantoux tuberculin (TB) skin test

Why PathWays?

Be part of an organization that truly makes an impact
Support programs that change lives in our communities
Work with a team that values collaboration, compassion, and innovation
Grow your career while contributing to something meaningful

Ready to lead, innovate, and make a difference? Apply today and join PathWays.

PathWays is proud to be an Equal Opportunity Employer. We value the unique experiences and perspectives that every person brings to our team. In accordance with the Americans with Disabilities Act (ADA), PathWays provides reasonable accommodations to qualified individuals with disabilities. We encourage prospective and current employees to discuss any accommodation needs so we can create a supportive, accessible, and empowering workplace for everyone.

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About the Company

Pathways Of Southwestern Pennsylvania

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