Manager, IT Service Desk

Johnson Service Group

anaheim, CA

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JOB DETAILS

SALARY

$70–$80 Per Hour

SKILLS

Asset Management, Banking Services, Best Practices, Budgeting, Business Administration, Business Processes, Business Support, Coaching, Communication Skills, Computer Science, Continuous Improvement, Contract Negotiation, Contract Processing, Cost Analysis, Credit Union, Customer Satisfaction, Customer Support/Service, Data Recovery, Dell Computers, Desktop PC, Disaster Recovery, EMC Storage, Enterprise Endpoint, Financial Services, Healthcare, Help Desk, High Availability, ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), Inventory Management Software, Laptop PC, Leadership, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Product Family, Mobile Devices, Multitasking, Network Connectivity, Network Operations Center, Network System Hardware, Operational Strategy, Operational Support, Operations Management, Printers, Problem Solving Skills, Project/Program Management, Regulatory Compliance, Remote Access, Request for Proposals (RFP), Server Support, Service Delivery, Software Licenses, Software Patches, Strategic Planning, Supplier Relationship Management (SRM), Systems Administration/Management, Team Building, Team Lead/Manager, Technical Leadership, Technical Support, Vendor/Supplier Relations, Virtualization

LOCATION

anaheim, CA

POSTED

12 days ago

Johnson Service Group (JSG) is seeking an experienced Manager, IT Service Desk for a financial services partner in Orange County. This leadership role will oversee enterprise IT support operations, end-user computing, back-office systems, infrastructure services, and service delivery across branch, corporate, and remote environments. This a Hybrid opportunity.
Pay Rate: $70.00- $80.00 per hour

Key Responsibilities

Lead and manage IT Service Desk, End User Computing, Collaboration, Remote Access, and Back-Office Systems teams
Balance strategic initiatives, operational support, and project management responsibilities in a fast-paced environment
Manage multiple concurrent projects, including technology upgrades, deployments, and enterprise-wide initiatives
Oversee IT ticketing systems, asset management, inventory control, software licensing, and service delivery processes
Manage enterprise patching, upgrades, monitoring, and support for servers, desktops, laptops, printers, mobile devices, and network-connected equipment
Provide leadership for Microsoft 365/O365, file sharing, collaboration, communication, and productivity platforms
Administer and support enterprise storage solutions, including Dell EMC and Pure Storage environments
Oversee backup, recovery, disaster recovery, and business continuity processes for critical systems and applications
.Partner with Information Security, HR, and business stakeholders to ensure secure access management and regulatory compliance
Manage vendor relationships, RFP processes, contract negotiations, budgeting, and cost analysis
Implement and maintain ITIL best practices to improve service delivery, operational efficiency, and customer satisfaction
Lead, mentor, coach, and develop technical teams while fostering a culture of accountability and continuous improvement
Support executive leadership, branch operations, and remote workforce technology needs

Preferred Experience

Experience managing or supporting enterprise Data Center operations, including servers, storage, virtualization, backup/recovery, and high-availability environments
Experience working within a Managed Services Provider (MSP) environment, supporting multiple business units, clients, or complex service delivery models
Financial services, banking, credit union, healthcare, or other highly regulated industry experience preferred
Strong knowledge of Microsoft 365, Active Directory, endpoint management, enterprise storage, backup solutions, and IT infrastructure operations

Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent experience
Proven leadership experience managing IT Service Desk, Infrastructure, End User Computing, or IT Operations teams
Strong background in IT operations, project management, service delivery, and team development
Experience managing enterprise technology environments, vendor relationships, budgets, and strategic initiatives
Excellent communication, stakeholder management, and problem-solving skills

Ideal Candidate
The ideal candidate will bring a combination of IT Service Desk leadership, enterprise infrastructure expertise, Data Center operations experience, and MSP experience, along with a strong customer-service mindset and the ability to lead teams in a highly regulated financial services environment.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800

About the Company

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1984

WEBSITE

https://www.jsginc.com/

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