Manager - IT Technical Services

The Information Technology Technical Services Manager leads IT Technical Services team members with computer operations network PC and communication support in accordance with the Companys goals and objectives and manages technical services team members and establishes clear expectations to provide superior support and service to all users.

In addition, this position fosters and maintains working relationships with Company management team members and IT vendors, promotes the growth and development of team members, assists with developing and monitoring department budget and strategic plan, leads and participates in multi-department special projects and task forces, participates in personal and leadership development opportunities, and demonstrates leadership and professionalism.

Essential Job Functions

1. Evaluates, recommends, creates, implements, and oversees the hardware, software, network, and communications solutions. Accurately estimates necessary system and manpower resources and preliminary cost projections. Evaluates, selects, negotiates, and manages external resources for hardware, software, network, and communications solutions.

2. Oversees and manages team of help desk and communication specialists, network technicians, and network administrator by scheduling and assigning work for team members and monitoring day-to-day activities of team members. Holds team members accountable to Duncan Aviation approved policies and procedures. Serves as liaison between users and team members. Fosters a culture that promotes exceptional customer service to users.

3. Promotes growth and development of assigned team members to promote team cohesiveness and trust by monitoring and evaluating team members performance in a professional, positive, accurate, and timely manner. Leads in the selection, hiring, and staffing of team members. Recommends training needs and programs and identifies and recommends technical and non-technical training opportunities for team members. Participates in personal and leadership development opportunities and demonstrates leadership and professionalism.

4. Establishes standards for hardware, software, and networking and monitors compliance with standards. Leads periodic review and analysis of existing procedures.

5. Assists with creating, monitoring, and reviewing the Information Technology annual budget. Monitors and evaluates computer application and programming costs and seeks efficiency gains and process improvements. Assists with creating and reviewing departments annual strategic plan.

6. Performs other duties as assigned by management.

Job Specific Requirements

Licenses/Certificates

• Must have a valid Drivers License and an acceptable driving record
• Attendance
• Regularly scheduled attendance required
• Physical
• Reads small print
• Repetitive motion
• Tolerates working in confined spaces and heights above four feet
• Tolerates standing, walking, bending, kneeling, stooping, and sitting
• Environmental
• N/A
• Education and Experience
• Associates degree in Information Systems or related field or equivalent required
• Minimum five years networking operations experience required
• Proficiency with a variety of PC Hardware required
• Three years previous leadership or supervisory experience required

Available Benefits

• Moving is expensive and hard work. Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package:
• Medical
• Dental
• Vision
• Vacation
• Holiday (available to team members on day one)
• Plan for your medical needs with a Health Savings Account (employer and employee contributions)
• Save for your future through our 401k program where you can begin contributions within your first 45 days and receive a 50% match on the first $6 contributed
• Participate in Duncan Aviations Tool Account Program to acquire & grow your Tool Inventory all while making interest-free payments
• Take advantage of a variety of In-House Training opportunities or use Tuition Assistance to further your education

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities, Females, Protected Veterans, Disabled.