Manager, Kilter Rooftop

About the role

Kilter Rooftop at Recess Hotel & Club is seeking a dynamic, service-driven Manager to lead daily operations at one of the property's most vibrant and energetic venues. Designed exclusively for hotel guests and club members, Kilter offers elevated dining, craft cocktails, and memorable experiences in a lively rooftop setting. This role is responsible for ensuring exceptional service, operational excellence, and a consistently elevated experience that reflects the unique standards of both the hotel and club.

The Manager is a visible leader who sets the tone for the guest and team member experience. This role is responsible for driving operational excellence, developing high-performing teams, and ensuring exceptional service standards are consistently delivered. The ideal candidate thrives in fast-paced environments, leads from the floor, and balances hospitality, people leadership, and business performance with equal focus.

What you'll do

• Lead daily operations of Kilter Rooftop, ensuring exceptional service, execution, and alignment with brand standards
• Foster a culture of hospitality, accountability, teamwork, and engagement among all team members
• Serve as a highly visible floor leader, actively supporting guests and team members throughout service
• Coach, develop, and motivate bartenders, servers, food runners, barbacks, and support staff
• Drive guest satisfaction through proactive service recovery and meaningful guest interactions
• Ensure proper staffing levels, scheduling, and labor management in alignment with business demands
• Partner with culinary and beverage teams to execute seasonal offerings, special events, and programming
• Monitor operational performance, identifying opportunities to improve efficiency, service quality, and profitability
• Maintain compliance with food safety, sanitation, alcohol service, and workplace safety standards
• Assist with hiring, onboarding, training, and performance management of team members
• Conduct pre-shift meetings and ongoing coaching to reinforce standards and operational priorities
• Manage inventory controls, ordering processes, and cost management initiatives
• Support financial performance through labor management, expense control, and revenue optimization
• Collaborate with hotel and club leadership to create seamless experiences across the property
• Support rooftop events, member programming, and special activations that enhance the guest and club member experience

Qualifications

• Previous leadership experience in a restaurant, bar, rooftop venue, hotel, club, or hospitality environment required
• Strong understanding of food and beverage operations, service standards, and guest experience management
• Proven ability to lead, coach, and develop high-performing teams
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail
• Experience with scheduling, labor management, inventory controls, and financial performance metrics
• Strong organizational and problem-solving skills
• Passion for hospitality and creating memorable guest experiences
• Professional presentation and leadership presence
• Ability to remain active for extended periods and work comfortably in an outdoor rooftop environment
• Flexible schedule, including evenings, weekends, holidays, and special events as business needs require
• Commitment to teamwork, operational excellence, and fostering a positive workplace culture