Manager, Learning & Development

• Lead the design and delivery of sales enablement programs that strengthen product knowledge, sales methodologies, systems proficiency, and professional skills.
• Lead and develop a team of Sales Trainers and Quality Analysts, ensuring alignment between training, quality, and business performance.
• Oversee the development and governance of sales enablement content, training materials, playbooks, and performance support resources.
• Establish quality frameworks, evaluation standards, and feedback processes that drive performance improvement and consistency.
• Analyze sales, quality, and productivity metrics to identify opportunities and implement targeted enablement strategies.
• Partner with Operations leaders and client stakeholders to align enablement initiatives with business objectives and growth priorities.
• Oversee onboarding, performance support, and continuous development programs that accelerate productivity and sales effectiveness.

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. 

The anticipated compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC 
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.