Manager, Learning & Development

Manager, Learning & Development

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Enablement Manager working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification says it all!

What You'll be Doing Do you have a passion to train, enable, and elevate performance at scale? Ready to help people reach for amazing while driving measurable business results? As a Sales Enablement Manager, you'll lead, coach, and support a high-performing team of Sales Trainers and Quality Analysts (QAs), ensuring excellence across learning delivery, quality execution, and sales performance outcomes.

You'll evaluate learning outcomes, quality results, curricula, and processes, while continuously evolving enablement strategies to support revenue growth, productivity, and client satisfaction. You'll lead your team to attain sales, productivity, and quality goals, aligning enablement initiatives directly to business priorities.

You'll report to the Director – Learning & Development and play a critical role in driving the success of the business, sales professionals, and client partnerships through impactful sales enablement programs.

During a Typical Day, You'll

• Develop and Implement Sales Training Programs: Design, create, and deliver comprehensive training programs for existing sales team members, focusing on product knowledge, sales strategies, sales tools, and soft skills.
• Lead and Develop Trainers and QAs: Directly manage, coach, and develop a team of Sales Trainers and Quality Analysts, ensuring strong calibration between training, quality, and performance outcomes while building internal capability and career growth.
• Content Creation and Management: Produce and manage sales enablement content, including playbooks, training materials, and sales and quality guidelines, ensuring that all content is up-to-date and easily accessible.
• Quality Strategy and Governance: Oversee quality frameworks for sales programs, ensuring consistent evaluation standards, actionable feedback loops, and strong alignment between quality insights, coaching plans, and enablement interventions.
• Performance Analysis and Business Impact: Analyze sales, quality, and productivity metrics to identify performance gaps, trends, and opportunities. Translate insights into targeted enablement plans that drive revenue growth, conversion improvement, and sustained performance gains.
• Collaboration with Sales Operations and Client Stakeholders: Partner closely with Ops leadership teams and client stakeholders to align enablement priorities with business goals, client expectations, and go-to-market strategies
• Sales Support: Provide support to sales team members, helping them develop their skills and achieve their individual and team targets, inclusive of supporting new logo deals and embedded base client's growth.
• Client Engagement and Innovation: Collaborate with client stakeholders to understand business objectives and co-create innovative enablement solutions that enhance sales effectiveness, client satisfaction, and long-term partnership value.
• Sales Onboarding Excellence: Oversee the onboarding process for new sales hires, ensuring they are fully equipped and prepared to start selling effectively from day one.

What You Bring to the Role

• Bachelor's degree in business, marketing, education, or a related field.
• Proven experience in sales enablement, sales training, or a similar role.
• Strong understanding of sales processes, methodologies and performance drivers
• Excellent communication, presentation, organizational and stakeholder management skills.
• Strong collaboration skills with cross-functional and client-facing teams.
• Proficiency in sales tools and Microsoft and Google technologies (e.g., CRM, sales analytics software).

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.