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Skills
- Analysis Skillsunmatched
- Analysis Softwareunmatched
- Business Strategyunmatched
- Compensation and Benefitsunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Service Evaluationunmatched
- Customer Support/Serviceunmatched
- Event Managementunmatched
- Health Insuranceunmatched
- Interpersonal Skillsunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- Onboardingunmatched
- Operationsunmatched
- Operations Managementunmatched
- Organizational Skillsunmatched
- Process Improvementunmatched
- Product Lifecycleunmatched
- Project/Program Managementunmatched
- Regulationsunmatched
- Retirement Planunmatched
- Service Deliveryunmatched
- Staff Requirementsunmatched
- Staff Trainingunmatched
- Team Lead/Managerunmatched
- Training/Teachingunmatched
- Trend Analysisunmatched
Description
Title: Manager Life Event Team
Location: New York, NY (Hybrid)
Employment Type: Contract
Compensation:
Pay Range:$56.35-$80.50 Per Hr
Description
Our New York-based client seeks a Manager for their Life Event Team on a contract basis.
This hybrid role involves overseeing daily operations related to benefits administration such as pension, medical, and insurance.
The position requires strong leadership in a client-focused environment and proficiency in generic office software.
Manage daily operations of the Life Event Team, ensuring adherence to benefit plans and regulatory guidelines.
Lead a team to deliver client education and handle benefit inquiries, focusing on retirement and claims.
Collaborate with business leaders to identify trends and implement strategies.
Ensure high-quality service delivery and client satisfaction.
Monitor and improve client service processes and staff training.
Manage special projects and cross-functional collaborations.
Determine staffing needs and scheduling to meet operational demands.
Key Responsibilities
Manage lifecycle stages for life events, emphasizing client follow-up and education.
Craft and execute business strategies as client needs evolve.
Lead cross-functional teams to ensure exemplary client service.
Translate gaps and opportunities into actionable insights.
Analyze and identify client service skill needs and develop training plans.
Qualifications
Exceptional communication, interpersonal, and organizational skills.
Strong leadership capability and multitasking ability in a complex environment.
8 years of experience in customer success within a service-oriented corporate environment.
Experience with pension plan, health and welfare plan administration, and compliance.
Proficient in generic office software for analysis, tracking, and reporting.
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy.
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-SB2
Location: New York, NY (Hybrid)
Employment Type: Contract
Compensation:
Pay Range:$56.35-$80.50 Per Hr
Description
Our New York-based client seeks a Manager for their Life Event Team on a contract basis.
This hybrid role involves overseeing daily operations related to benefits administration such as pension, medical, and insurance.
The position requires strong leadership in a client-focused environment and proficiency in generic office software.
Manage daily operations of the Life Event Team, ensuring adherence to benefit plans and regulatory guidelines.
Lead a team to deliver client education and handle benefit inquiries, focusing on retirement and claims.
Collaborate with business leaders to identify trends and implement strategies.
Ensure high-quality service delivery and client satisfaction.
Monitor and improve client service processes and staff training.
Manage special projects and cross-functional collaborations.
Determine staffing needs and scheduling to meet operational demands.
Key Responsibilities
Manage lifecycle stages for life events, emphasizing client follow-up and education.
Craft and execute business strategies as client needs evolve.
Lead cross-functional teams to ensure exemplary client service.
Translate gaps and opportunities into actionable insights.
Analyze and identify client service skill needs and develop training plans.
Qualifications
Exceptional communication, interpersonal, and organizational skills.
Strong leadership capability and multitasking ability in a complex environment.
8 years of experience in customer success within a service-oriented corporate environment.
Experience with pension plan, health and welfare plan administration, and compliance.
Proficient in generic office software for analysis, tracking, and reporting.
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy.
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-SB2
Numbers & Facts
| Location | New York, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $56.35–$80.50 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | https://www.mitchellmartin.com |
About Company
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.