Manager Loan Servicing

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

The Loan Servicing Manager is responsible for leading the day-to-day operations of the Loan Servicing department, ensuring accurate, compliant and member-focused servicing of the loan portfolio. This role provides leadership, coaching and operational oversight to loan servicing team members while driving process improvements, service quality and regulatory compliance.

Education and/or Experience:

• High School Diploma or GED required
• Minimum of five years of relevant experience in a loan servicing role required
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) required
• Experience reviewing loan documentation, payment records, and compliance reports required
• Proficiency with loan servicing platforms required

Job Responsibilities:

• Manage daily activities across loan servicing functions, including payment processing, member inquiries, payoff processing and loan maintenance.
• Responsible for the management of escrow administration, ensuring disbursements from escrow accounts for taxes and insurance are performed in a timely and accurate manner. Manage the completion of escrow analysis on all applicable loans.
• Facilitates the completion of investor reconciliations ensuring compliance with investor guidelines. Ensure communication of investor and regulatory changes to ensure operational alignment.
• Responsible for ensuring the recordation of security interest filings and releases are completed in accordance with regulatory requirements for all collateral.
• Coordinate and respond to internal/external audit requests.
• Ensure all servicing tasks are completed accurately, timely and in accordance with internal policies, investor guidelines and regulatory requirements.
• Monitor workflow, allocate staffing resources and adjust priorities based on volume and operational needs.
• Responsible for member loan inquiry and complaint routing and resolution.
• Performs other duties as needed upon request by immediate supervisor
• Performs all duties inherent in the role of manager

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $93,000 - $116,250 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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