manager, marketing operations (Remote - U.S.)

Now Brewing – Manager, Marketing OperationsFrom the beginning, Starbucks set out to be a different kind of company—one that celebrates coffee, the rich tradition, and a sense of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.As a Starbucks manager, marketing operations, you will partner with Brand Marketing Org and other assigned businesses to support program management as part of the team responsible for North America marketing and product execution—from planning through delivery. You will bring projects over the finish line through cross‑functional team collaboration, ensuring strong partnerships across teams.ResponsibilitiesServe as primary project management contact for highly complex and visible brand and marketing campaign work and lead cross‑functional team(s) to manage programs or projects to improve the operational capability from planning to execution.Manage and monitor project or program schedules and progress to ensure expected results are delivered on time and within budget, with the ability to anticipate & mitigate challenges and elevate risk when necessary.Influence processes for improving business planning, cross‑functional communication, work integration, and teamwork between partners from cross‑functional departments to achieve KPIs.Apply experience in managing relationships in a highly matrixed organization to brief and guide work through the strategic, creative development, and delivery process, leveraging a depth of marketing knowledge across paid/owned/earned channels.Facilitate successful marketing kickoffs to ensure creative teams receive comprehensive briefings to efficiently initiate work.Partner with cross functional team to track success metrics and program performance measures to evaluate program effectiveness and integrate learnings into future initiatives.Lead projects through ambiguity, rolling up sleeves to pave a way forward when next steps aren't always clear.QualificationsAbility to communicate clearly and concisely, orally and in writing.Ability to balance multiple priorities and meet deadlines – change management skills.Ability to manage, lead and mentor team members.Ability to define objectives, scope, and resources for projects extending beyond a department or business unit.Strong problem‑solving and analytical skills.Ability to establish cross‑functional, collaborative relationships with business partners and lead cross‑functional teams – 7+ years.Ability to lead complex program and project efforts to completion – 7+ years.Project management experience, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources, and communications – 7+ years.Managing complex large‑scale or multiple mid‑sized projects – 5+ years.Requirements gathering and analysis – 5+ years.BenefitsAs a Starbucks partner you and your family will have access to medical, dental, vision, basic and supplemental life insurance, disability benefits, paid parental leave, family‑expansion reimbursement, paid vacation from date of hire, sick time, paid holidays, personal days, 401(k) with employer match, discounted stock, equity program, emergency savings incentives, financial well‑being tools, tuition coverage, student‑loan resources, backup care, and more. Additional details can be found on starbucksbenefits.com.Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.#J-18808-Ljbffr