Job Description
Job Title: Manager, Network Operations & UC Services
Job Location: Boston, MA (Onsite)
Job Duration: 6 Months
Hours: 35 Hours per week
Job Description:
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Client's enterprise communications and edge networking infrastructure through a transformative period.
Strategic Leadership & Organizational Evolution
Strategic Partnership
Core Technical Responsibilities
Unified Communications & Applications
Enterprise Network Engineering & Infrastructure
Requirements
Education
Preferred Qualifications
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Job Location: Boston, MA (Onsite)
Job Duration: 6 Months
Hours: 35 Hours per week
Job Description:
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Client's enterprise communications and edge networking infrastructure through a transformative period.
- Serve as a key strategic partner and "right hand" to the Director of Network Services.
- Provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.
- Lead the strategic convergence of the Voice Services and Network Operations teams into a unified network and communications engineering organization.
- Foster organizational change, skill development, technology integration, and operational excellence.
Strategic Leadership & Organizational Evolution
Strategic Partnership
- Partner closely with the Director of Network Services to shape:
- Long-term vision
- Operational roadmaps
- Architectural standards
- Support unified communications and network infrastructure initiatives.
- Lead the integration of the Voice Services and Network Operations teams.
- Build a unified engineering organization.
- Foster:
- Collaboration
- Cross-training
- Continuous improvement
- Manage, mentor, and develop individual contributors across voice and networking disciplines.
- Create professional growth plans to:
- Cross-skill voice engineers in modern edge networking.
- Cross-skill network engineers in VoIP/SIP architectures.
- Establish standard operating procedures (SOPs).
- Define incident management escalation protocols.
- Develop performance metrics.
- Ensure high availability and service delivery across all campus locations.
Core Technical Responsibilities
Unified Communications & Applications
- Provide technical oversight for enterprise communications architecture supporting:
- 6,000+ endpoints
- 120 emergency response systems
- High-volume call centers
- Multiple premises
- Direct engineering and maintenance of:
- Cisco UCS
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity
- Cisco CUBE Gateways
- WebEx Calling/Hybrid
- Cisco Endpoints
- Analog Gateways
- Manage:
- Inbound SIP trunking
- Outbound SIP trunking
- Carrier relationships
- Call routing topologies
- Oversee:
- T-Metrics call center platforms
- NICE public safety call recording
- Bandwidth Technology E911 compliance platforms
- Ensure integration with:
- Microsoft AD/LDAP
- Shibboleth
- Duo Security
Enterprise Network Engineering & Infrastructure
- Oversee operation, maintenance, and expansion of Client s edge network across:
- 400+ network rooms
- 5 premises
- Provide technical direction for:
- 800+ Extreme Networks devices
- 4,300+ Aruba Wireless Access Points
- Lead:
- Network topology planning
- Hardware lifecycle management
- Provisioning standards
- Edge-to-core connectivity strategies
- Partner with network architecture teams to optimize:
- Routing
- VLAN configurations
- Quality of Service (QoS)
- Voice and video traffic performance
- Security segmentation across wired and wireless environments
Requirements
Education
- Bachelor's degree in:
- Computer Science
- Information Technology Systems
- Related discipline
- 8-10 years of progressive experience in:
- Network Engineering
- Unified Communications Engineering
- Minimum 5 years in:
- Management
- Team Lead
- Senior Supervisory role
- Demonstrated success leading technical teams through:
- Organizational change
- Team mergers
- Infrastructure modernization initiatives
- Expert-level knowledge of:
- Cisco Unified Communications Manager (CUCM)
- Cisco WebEx
- Cisco CUBE
- SIP Architecture
- Complex VoIP environments
- Strong hands-on experience with:
- Enterprise edge/access networking
- Hardware provisioning
- Routing and switching
- Quality of Service (QoS)
- Wireless infrastructure
- Exceptional:
- Interpersonal skills
- Strategic thinking
- Leadership capabilities
- Proven record as:
- Mentor
- Collaborative leader
Preferred Qualifications
- Experience in:
- Higher education environments
- Large enterprise environments
- Multi-campus network topologies
- Knowledge of compliance standards:
- Kari s Law
- RAY BAUM S Act (E911)
- Hands-on experience or certifications with:
- Extreme Networks hardware
- ExtremeCloud IQ (XIQ)
- Extreme Fabric
- Practical knowledge of:
- Aruba Networks enterprise wireless deployments
- Experience managing:
- T-Metrics contact center platforms
- Public safety infrastructure
- Familiarity with:
- Oracle APEX
- Database/application platforms
- Custom administrative integrations
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Numbers & Facts
| Location | Boston, MA |
| Industry | Computer/IT Services |
| Salary | $69.93–$85.31 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 2000 |
| Website | http://metasysinc.com/ |
About Company
With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.
Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.
We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.
Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.
If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.
Skills
- Architectural Servicesunmatched
- Business Strategyunmatched
- Call Centersunmatched
- Call Routingunmatched
- Call Volumeunmatched
- Change Managementunmatched
- Channel Strategiesunmatched
- Cisco Gatewaysunmatched
- Cisco Network Systemsunmatched
- Cisco Unified Communications Manager (CUCM)unmatched
- Cisco Unified Computing System (UCS)unmatched
- Cisco Unityunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Communications Architectureunmatched
- Communications Engineeringunmatched
- Computer Scienceunmatched
- Continuous Improvementunmatched
- Develop and Maintain Customersunmatched
- Emergency Responseunmatched
- Enterprise Architectureunmatched
- Extreme Network Systemsunmatched
- High Availabilityunmatched
- Higher Educationunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- LDAP (Lightweight Directory Access Protocol)unmatched
- Leadershipunmatched
- Legalunmatched
- Mentoringunmatched
- Metricsunmatched
- Microsoft Active Directoryunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Routingunmatched
- Network Switchingunmatched
- Network System Hardwareunmatched
- Network Topologyunmatched
- Operations Managementunmatched
- Oracleunmatched
- Organizational Skillsunmatched
- People Managementunmatched
- Performance Metricsunmatched
- Procedure Developmentunmatched
- Public Safetyunmatched
- QoS (Quality of Service)unmatched
- Regulatory Complianceunmatched
- SIP (Session Initiation Protocol)unmatched
- Service Deliveryunmatched
- Standard Operating Procedures (SOP)unmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Topologyunmatched
- Unified Communicationsunmatched
- VLAN (Virtual Local Area Network)unmatched
- VoIP (Voice over IP)unmatched
- WebExunmatched
- Wireless Communicationsunmatched
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