Manager, Non-Revenue Fleet & Process Auditing

Salary: $88,129.60 - $103,688.00

Location: Columbus, OH

Benefits:

• Medical, Vision, Dental, Supplemental and Life Insurance
• Paid Parental Leave
• Employee Discounts
• COTA Bus Pass
• Wellness Initiatives
• On-Site Chair Massage
• On-Site Health Coach
• Tuition Reimbursement
• Student Loan Repayment Program
• Public Pension through OPERS & Ohio Deferred Compensation

Position Summary:

COTA's Manager, Non-Revenue Fleet & Process Auditing leads a dedicated team overseeing non-revenue and mobility vehicle fleets. This role drives quality assurance, preventive maintenance, and audit programs while coordinating third-party vendors to ensure fleet reliability, compliance, and performance.

Performs duties that advance COTA's Strategic Plan and reflect the organization's core values of safety, empowerment, accountability, teamwork, and service, and support the mission of Moving Every Life Forward.

ESSENTIAL JOB FUNCTIONS

• Leads non-revenue fleet maintenance and repair operations, including prioritizing work, scheduling resources, monitoring progress, and ensuring timely, high-quality completion of services;
• Supervises assigned staff, including work planning, task assignments, performance oversight, training support, and execution of instructions, maintenance activities, audits, and related fleet support functions;
• Leads quality assurance, preventive maintenance, financial, and operational audit programs; evaluates completed work, identifies compliance or performance gaps, recommends corrective actions, and monitors results;
• Manages fleet assets, inventory records, fuel card administration, enterprise asset management data, vehicle assignments, and utilization to maximize availability, efficiency, and operational readiness;
• Conducts financial and operational audits; manages fleet-related budgets, expenditures, procurement, and cost-control activities to support fiscal accountability, operational priorities, and alignment with organizational goals while ensuring compliance with internal policies and procedures;
• Leads lifecycle asset management planning, including forecasting, replacement strategies, total cost of ownership analysis, and recommendations related to procurement, retrofits, capital investments, and fleet modification programs;
• Leads and supports fleet procurement, vehicle development, and modification activities, including technical specifications, standards, vendor evaluation, contract coordination, technical studies, surveys, cost estimates, and quality inspections for vehicle build programs;
• Provides technical leadership and project management support for vehicle retrofits, recalls, maintenance campaigns, special projects, system development, and recurring mechanical electrical, and software issue resolution;
• Develops and implements SOPs, audit tools, performance reports, technical documentation, corrective action plans, and data-driven recommendations to strengthen compliance, reliability, process effectiveness, and decision making;
• Maintains effective working relationships with OEMs, suppliers, contractors, government agencies, peer transit organizations, engineering teams, asset management teams, and internal business partners to support fleet performance and reliability;
• Administers warranty programs and campaigns, including claim preparation, tracking, cost recovery, supplier coordination, and documentation of warranty-related activity;
• Partners with Learning & Development teams to design and deliver training that enhances technician capability and operational performance.

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

• Requires a Bachelor's degree in Automotive Technology, Engineering, Business Administration, Logistics, or a related field and a minimum of five (5) years' progressive experience in fleet management, vehicle maintenance, or a closely related field with at least two (2) years of leadership experience, including supervision of staff, vendors, or operations. An equivalent combination of education, training, and/or relevant industry experience will also be considered.
• ASE Certification preferred
• CDL-B preferred

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward.