Manager Nursing and Patient Care Services - Emergency Department

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Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
The Manager Nursing and Patient Care Services provides operational leadership and accountability for the delivery of safe, high-quality patient care within a defined clinical unit or service area. This role is responsible for translating organizational strategy into daily practice through effective management of staffing, clinical operations, patient experience, quality outcomes, and fiscal performance at the unit level.
The Manager Nursing and Patient Care Services directly supervises frontline staff and serves as the first-line leader responsible for building team capability, ensuring regulatory compliance, and maintaining a professional practice environment. The Manager Nursing and Patient Care Services collaborates with the Director and interdisciplinary partners to implement strategic initiatives, drive performance improvement, and sustain a culture of safety, engagement, and accountability.

Job Duties

• Provides direct operational leadership for a defined clinical unit, ensuring safe, efficient, and high-quality patient care delivery.
• Supervises frontline staff and manages daily staffing, scheduling, and patient care operations to meet clinical and operational needs.
• Implements organizational policies, procedures, and strategic initiatives at the unit level.
• Monitors and improves unit performance metrics related to quality, safety, patient experience, and workforce engagement.
• Manages unit-level budget performance and resource utilization within established financial targets.
• Ensures compliance with regulatory, accreditation, and organizational standards.
• Coaches and develops staff to support professional growth, competency, and retention.
• Identifies operational issues and escalates system-level concerns to the Director as appropriate.
• Participates in organizational and departmental initiatives to support continuous improvement and operational excellence.

Minimum Qualifications

• Bachelor’s Degree in Nursing.
• 3 years experience in similar or like unit. (Emergency Department)
• BLS - Basic Life Support AHA - American Heart Association Upon Hire and
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or
• RN - Licensed Registered Nurse_NJ - State of New Jersey Upon Hire

Preferred Qualifications

• Master’s Degree in Nursing or related area.

Additional Qualifications

• Specialty/leadership certification within 2 years of hire. ACLS - Advanced Cardiovascular Life Support - American Heart Association and PALS - Pediatric Advanced Life Support - American Heart Association as per unit requirements.
• RN License required in state of practice.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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