Manages and coordinates a specialty program or outpatient office. Provides clinical expertise, coordination of care, and education for patients, physicians, and hospital-based case managers in order to enhance and facilitate patient care. Manages assigned clinic personnel, and assesses staffing needs. Other responsibilities include evaluating staff member performance, coordinating equipment maintenance, utilizing appropriate health care resources when needed, assessing staff member continuing education needs, delivering direct patient care, and observing departmental and hospital policies and procedures.
Experience
2 years clinical experience as a licensed nurse
Education
Associates Degree in Nursing
Special Skills
Proficient in the English language, verbal and written communication skills, computer skills
Clinical Practice and Care Management
- Performs psychosocial/physiologic assessments that integrates changing data.
- Oversees and performs selected nursing duties, including documenting patient history, vital signs, immunizations and allergies.
- Prepares, stocks and cleans exam room and maintains supplies and equipment for treatment.
- Adapts planned educational programs and information to individual patients and family by modifying teaching strategies or content.
- Integrates education during the delivery of patient care.
- Collaborates with patients/ families to identify realistic desired outcomes.
- Ensures efficiency in the delivery of care, determines immediate priorities and offers solution for problems.
- Actively advocates for patient rights and identifies potential conflict. Seeks counsel for resolution of conflict.
- Identifies variances from expected outcomes. Responds to patients needs and provides holistic care using independent clinical judgment based on knowledge drawn from education and experience.
- Evaluates patient outcomes and makes revisions in the plan of care.
- Documents all patient care activities as per documentation standards. Assists the healthcare team with the documentation process.
- Oversees and/or takes responsibility for appointment and referral scheduling, chart management, and coordinating patient flow.
- Provides confidential analytical support for Director of Operations on matters related to personnel including hiring, disciplinary action, and employee annual evaluations.
Communication and Collaboration
- Consistently communicates/collaborates with the health care team members, patients and families to maximize patient outcomes.
- Appropriately delegates patient care activities to other health care team members and participates in making and revising staff assignments to achieve maximum productivity.
- Maintains knowledge regarding unit initiatives and incorporates the outcomes of the team/ committees work into practice.
- Participates on unit teams, work groups and/ or committees. Anticipates needs and voluntarily assists others.
- Manages the clinic and service line initiatives that are developed in collaboration with the providers to achieve goals related to internal & external relationships, growth in the community, and excellence in patient care.
- Acts as a liaison for the clinic and providers with team members who work on the inpatient side of other facilities within our health care system.
- Provides direction and guidance to others regarding practice, serves as a resource, preceptor, and mentor.
- Leadership skills in critical thinking, decision-making, and problem solving.
Quality
- Demonstrates knowledge of service line specific based quality measures improvement initiatives.
- Participates in quality improvement initiatives by utilizing standards, guidelines, and pathways for care delivery.
- Incorporates evidence-based practice and research findings into nursing practice to enhance outcomes.
- Observes and adheres to all policies and procedures, and follows all safety, quality assurance, and infection control standards.
Professional Development
- Acts as a clinical resource and serves as a mentor to health care team members; displays leadership behaviors.
- Identifies own learning needs based on self-evaluation and the progress made from the previous years goals.
- Accountable for all documentation and completion of all required continuing education and competencies relevant to area of practice as defined by clinical management.
- Ensures improvements in practice settings by assuming responsibility for self-development in life-long learning.
- Provides direction and guidance to others regarding practice, serves as a resource, preceptor, and mentor.
- Leadership skills in critical thinking, decision-making, and problem solving.
Other duties
- Performs other duties as assigned or directed.
- Prepares performance appraisals, and evaluates the performance of selected employees, and provides feedback to employees.
- Coordinates schedules and liaises with HR when employee issues arise.
- Provides leadership and demonstrates critical thinking ability in all areas of responsibility, treats all co-workers with respect, strives to enhance co-worker performance through cooperation and effective communication, and demonstrates hospitality and courtesy in all interactions.