LHH is partnering with a reputable client in Greensboro searching for a Manager of Client Service Operations to join their team! This role will be onsite M-F 8-5 paying $95-115k with full benefits and annual bonus eligibility based on company performance. This role will involve heavy people leadership, client service and operations management.
Responsibilities:
Oversee a team of a team of 8-10 Retail Operations Specialists and provide consistent coaching, training and development
Manage team performance and identify areas for improvement regarding client relationship building
Assist with escalated calls/client correspondence regarding title/insurance tracking, funding, etc.
Collaborate with internal teams and external vendors to identify cost-saving measures, process improvement initiatives and increased efficiencies
Negotiate vendor contracts as needed
Provide best possible client experience by managing direct team
Utilize various systems/tools to create and maintain dashboard for streamlined internal and external (client, dealer) experience
Qualifications:
Must have 5-7 years of experience managing a client service, customer service, or financial operations team
Management experience within financial services, title, equipment funding preferred
Must have strong technical and data analysis skills, Power BI and advanced Excel strongly preferred
Please apply at www.lhh.com if you are interested in this opportunity!
Pay Details: $95,000.00 to $115,000.00 per year
Search managed by: Kaitlyn Pruitt
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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