Manager of Clinical Education & Learning Experiences

Minimum Qualifications

• Bachelor's degree or equal professional experience preferred.
• Nationally registered Paramedic with a minimum of two years of field training or supervisory experience.
• State EMS Instructor License preferred or ability to obtain within 30 days of hire.
• Must be in good standing as a current NRP.
• Must be able to meet all established system credentialing requirements and obtain system credentialing within 18 months of hire.
• Excellent communication, interpersonal, coaching, and conflict resolution skills.
• A team-oriented, solutions driven mindset with the ability to mentor, and effectively lead a team.
• Strong attention to detail.
• Work independently with little supervision to meet goals of the department.
• Must have a valid Oklahoma driver's license.
• Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions of the Position

• Provide direct supervision, mentorship, and performance management for the Learning Experience Specialist, Academy Instructors, and FTEP Specialists.
• Establish clear goals, expectations, and accountability measures for each team member aligned with organizational objectives.
• Conduct regular one-on-one meetings, team meetings, and performance evaluations to support professional development and team cohesion.
• Foster a collaborative, supportive work environment that encourages innovation, continuous improvement, and excellence in clinical education.
• Oversee the development, implementation, and evaluation of all clinical training programs, including new hire academy, continuing education (Learning Experience) projects, and the Field Training Evaluation Program (FTEP).
• Develop and execute strategic plans for clinical education that align with organizational goals, industry standards, and protocol and credentialing requirements.
• Monitor program metrics, key performance indicators (KPIs), and outcomes to ensure effectiveness and identify opportunities for improvement.
• Collaborate with senior leadership to allocate resources, manage budgets, and prioritize initiatives across clinical training programs.
• Ensure all clinical training activities comply with organizational policies, directives, protocols and credentialing requirements, and Oklahoma State Department of Health EMS Division standards.
• Review and approve educational materials, curricula, and training documentation to ensure accuracy, relevance, and adherence to best practices related to Learning Experience, Academy, and FTEP programs.
• Coordinate with Quality Assurance/Quality Improvement (QA/QI) teams to address clinical performance issues, implement corrective action plans, and support continuous clinical excellence.
• Maintain current knowledge of clinical protocols, industry trends, educational technologies, and regulatory requirements.
• Partner with Operations and Senior Leadership Team to align clinical training initiatives with organizational needs.
• Serve as the primary liaison between internal and external stakeholders.
• Participate in organizational meetings, committees, and initiatives to represent clinical education perspectives and contribute to strategic decision-making.
• Coordinate with subject matter experts, external partners, and community organizations to enhance training programs and support organizational outreach.
• Manage scheduling, coordination, and logistics for clinical training programs to include Academy classes, Learning Experience sessions, and FTEP activities.
• Ensure accurate and timely documentation and oversite to CAPCE Accreditation, record-keeping, reporting for training activities, credentialing requirements, certifications, and compliance audits.
• Address and resolve personnel issues, training challenges, and operational conflicts in a timely and professional manner.
• Perform other duties as assigned by leadership to support organizational success.
• Serve as the liaison to CAPCE for all matters involving the organization's accreditation.
• Work with the physician medical director and instructional personnel to accomplish the following requirements: needs assessment, program planning, program implementation, program evaluation, and revision and selection of instructional personnel.
• In coordination with the Director of Clinical Services, develop the program budget.
• Develop and maintain all necessary contractual agreements.
• Develop an appropriate program syllabus.
• Supervise the cleaning and maintenance of all medical devices and audio-visual equipment necessary for implementing the organization's activities.
• Keep appropriate records that include all the required information (see Section Two on Attendance Verification, Records Maintenance, and Reporting).
• Monitor adherence to CAPCE requirements.

Other Functions of the Position

• Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities. These responsibilities are not considered essential functions of the position and may be modified or reassigned to accommodate individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) as amended.

Knowledge, Skills, Abilities, and Other Characteristics

• Strong leadership, team management, and interpersonal skills with demonstrated ability to motivate and develop staff.
• Comprehensive knowledge of EMS clinical protocols, adult learning theories, instructional design, and simulation-based training.
• Proven experience managing clinical education programs, field training programs, or similar initiatives in an EMS or healthcare setting.
• Excellent written and verbal communication skills, including public speaking and presentation abilities.
• Strong analytical, problem-solving, and organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency with Learning Management Systems (LMS), Microsoft Office 365, and educational technology tools.
• Ability to work independently, make sound decisions, and exercise judgment in complex or ambiguous situations.
• Demonstrated commitment to diversity, equity, inclusion, and working effectively with diverse populations.
• Knowledge of budget management, resource allocation, and operational planning.
• Ability to maintain confidentiality, exercise tact and professionalism, and uphold organizational values in high-stress situations.

Supervisory Responsibilities

Direct supervision of six (6) full-time positions:

• Learning Experience Specialists
• Academy Instructors
• FTEP Specialists

Responsibilities include hiring, training, performance management, disciplinary actions, and fostering professional development for direct reports.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to operate computers and other office equipment. The employee must be able to communicate effectively in person, by phone, and via electronic communication tools. The position may require occasional lifting and moving of medical equipment and supplies weighing up to 150 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. The employee must maintain the physical condition necessary to perform assigned job functions as determined by company policy.

Work Environment

• This position primarily works in a temperature-controlled office environment but may occasionally work in field settings, training facilities, or clinical environments. The employee may be exposed to high-stress situations, tight deadlines, and changing priorities. The noise level in the work environment is typically quiet to moderate. Occasional exposure to extreme temperatures, wet or humid conditions, and outdoor weather conditions may occur during field observations or training activities. The employee may occasionally work near moving mechanical parts or in high-stress emergency training scenarios.