Manager of Community Health Worker Services (Pittsburgh, PA)

Job description: Manager of Community Health Worker Services

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Are you a natural caregiver? 

Here at IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by over 70 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

About the Role:
We're seeking an energetic, organized leader with experience in community engagement and social work or case management to manage a team of Community Health Workers serving hundreds of clients annually. This position is offered through a partnership between Highmark Health in Pittsburgh, PA and IMPaCT Care. While the role supports Highmark Health's community health initiatives, you will be directly employed by IMPaCT Care.

Interested? Read on.

Who You Are

You lead with purpose, accountability, and collaboration, valuing diverse perspectives and ensuring everyone has a voice. You're highly organized, follow through on commitments, and use data to monitor progress. You own mistakes as learning opportunities and focus on fixing both immediate problems and underlying systems. You balance independent work with direct team and client engagement. You have strong communication skills and cultural awareness to navigate diverse communities effectively. Bilingual candidates are a plus if you speak Spanish or other languages.

What You'll Do

• Lead and support a team of 10 CHWs, coaching them to deliver excellent client care
• Partner with local community organizations to recruit talented CHWs
• Analyze performance data and reports to monitor team progress and drive results
• Integrate CHWs with care teams in clinics and hospitals
• Collaborate with community organizations to connect clients with essential resources
• Use data to achieve program goals and continuously improve systems

Requirements

• Leadership experience with a non-profit or community-based organization
• Extensive experience as a CHW, public health professional, social worker, or case manager
• Deep understanding of healthcare and social service systems, including public benefits enrollment
• Knowledge of community resources and organizations in the Pittsburgh area
• Comfort analyzing data and using reports to drive performance
• Excellent oral and written communication skills
• Proficiency with email, mobile devices, and CRM tools
• Ability to travel to and cover multiple locations
• College degree required; MSW or MPH preferred
• Ability to pass a background check and pre-employment screening, including a drug test and a health form clearing you to work with the public
• Valid driver's license; must own a car and have car insurance

What We Offer

• Competitive compensation and equity grants
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Generous discretionary time off and holidays
• Parental leave
• Professional development support
• A culture built on teamwork, impact, and enjoying the journey

Details

• Job Type: Full-time
• Schedule: Monday–Friday with occasional evenings or weekends
• Location: In-person, Pittsburgh, PA. Field-based role.

Ready to make a difference? Apply today and start changing lives.

Equal Opportunity

IMPaCT Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Work Authorization: Applicants must be U.S. citizens. We are not able to provide visa sponsorship at this time and do not support any work visa categories for this position.