Bachelor’s degree in business, marketing, communications, public administration, or related field (Master's preferred)
7–10+ years of progressive experience in customer experience, customer service, transportation, or public-facing operations
Experience developing or managing customer journey/CX programs
Strong analytical, leadership, and project management skills
Experience with CRM systems, customer feedback tools, and performance reporting
Excellent communication and cross-functional collaboration skills
In this role, you'll design and oversee a comprehensive customer experience program, analyze customer feedback and performance metrics, lead customer service initiatives, and partner with operations, planning, communications, IT, and other departments to enhance service quality and customer satisfaction. You'll also oversee customer feedback processes, implement service standards, drive continuous improvement initiatives, and help shape the future of the customer experience.
Our client is seeking a Manager of Customer Service to lead the development and execution of a best-in-class customer experience (CX) strategy. This is an exciting opportunity for a collaborative leader who is passionate about improving the customer journey through data driven decision-making, process improvement, and cross-functional partnership.
Fusco Personnel is an award winning Recruiting Firm and NYS Certified Women Business Enterprise (WBE) serving the Capital Region since 1994. We specialize in executive searches, mid-level recruits, human resources consulting, as well as, temporary/contract and temp-to-hire staffing.
Fusco Personnel’s areas of expertise include information technology, finance, sales, human resources, accounting, engineering, bio-tech, clinical/non-clinical healthcare, and administrative/clerical personnel.
Our superior service combined with our highly qualified, vetted candidates set us apart from other firms. There is never a fee to applicants.