Manager of CxC Student Services

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Job Posting Title:

Manager of CxC Student Services

Position Type:

Professional / Unclassified

Department:

LSUAM AA - APSS - CxC Student Development (Becky Jolene Carmichael (00003482))

Work Location:

0151 Charles E. Coates Hall

Pay Grade:

Professional

Job Description:

The Manager of Student Services is the central program leader for the CxC Student Development & Services team, ensuring seamless daily operations, high-quality client services, and effective coordination of student and full-time staff. The Manager translates strategy into execution, leading all scheduling, logistics, data systems, and front-line service delivery. The Manager also provides individual coaching to both student staff who serve as peer mentors and to Distinguished Communicator candidates. They ensure all programming is efficient and consistent, enabling high-quality, high-impact services to be delivered at scale.

Key success indicators of this role include:

• Strong coordination across staff roles and functional areas
• Seamless daily program management with minimal disruption
• Consistent, high-quality client service experience
• Effective and efficient student workforce scheduling and coverage
• Accurate and reliable program data

Job Responsibilities

Program Management (40%)

• Direct daily studio operations, ensuring functional readiness, coverage, and continuity of CxC services
• Define standards and protocols for customer service and client experience, and ensure staff-full-time and students-are applying these across all studio programming and client interactions
• Manage front-line communications (email, phone, online chat, client request platforms, etc.)
• Lead seamless client experiences from initial contact through service completion
• Manage logistics and support for the execution of workshops, trainings, events, etc.
• Contribute to the continuous improvement of studio programming and team workflows
• Support feedback sessions and portfolio reviews for Distinguished Communicator candidates
• Support planning and execution of the semesterly Distinguished Communicator Medal Ceremony
• Contribute to the delivery of additional CxC programming, initiatives, and events as needed

Staffing & Workforce Development (30%)

• Develop and deliver training to ensure student peer mentor staff deliver exceptional client services/experiences, and carry out studio programming with high fidelity
• Lead semesterly scheduling strategy and daily real-time adjustments of student staff schedules/skills and work assignments to meet evolving needs and maintain quality client service
• Direct administrative and logistical activities related to hiring and managing 50+ student staff, including interviewing, hiring, scheduling, performance, time review/approval, payroll accuracy, etc.
• Collaborate with Student Learning & Dev Managers to ensure student peer mentors are adequately prepared to complete assigned work (workshops, 1-1 coaching, etc.)
• Ensure student peer mentors are appropriately matched with clients/assignments based on the clients' needs and student staff skills
• Support quality assurance by identifying gaps in staffing and processes, and reinforcing standards
• Partner with CxC Managers to align student training/upskilling, client needs, and program delivery
• Address student staffing challenges as they arise (coverage gaps, increased client requests, behavioral issues, performance challenges, etc.)
• Provide just-in-time performance feedback to student staff and contribute to formal performance review processes

Data Management & Documentation (25%)

• Ensure accurate, timely, and complete data entry, tracking, analysis, and auditing for the following programs:

• LSU Communicator Certificate

• LSU Distinguished Communicator Medal

• LSU Peer Communication Mentors

• LSU CxC Studio Services

• Maintain the short- and long-term integrity of program data systems and processes

• Develop practical reports to enable data-informed decision-making

Other duties as assigned (5%)

Additional Requirements

FERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health-related matter, they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Minimum Qualifications

Bachelor's Degree with 3 years of demonstrated success in program management, operational efficiency, organizational staffing and development, client services, or related areas.

Demonstrated experience with:

• Managing high-volume, front-line service environments with a focus on consistency, quality, and efficiency (experience in higher education, student services, or mission-driven environments preferred)
• Coordinating complex schedules, staffing models, or workforce logistics in dynamic, real-time environments
• Supervising, coaching, and supporting student employees or part-time staff
• Utilizing data systems, scheduling platforms, or workflow management tools
• Establishing and maintaining program processes, protocols, and service standards
• Coordinating events, workshops, or multi-component program logistics

Required Attributes:

• Reliability, initiative, and follow-through in delivering high-quality program outcomes
• Balances attention to detail with the ability to manage multiple priorities simultaneously
• Proactively identifies issues and implements solutions before escalation
• Strong interpersonal and communication skills with a service-oriented mindset
• Embodies and reinforces CxC's core values: professionalism, trustworthiness, collaboration, curiosity, and effective communication

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Bachelor's degree with 5+ years of experience

Additional Job Description:

Special Instructions:

Please provide a cover letter, resume, and three professional references that could speak specifically to your qualifications for this position.

For questions or concerns regarding the status of your application or salary ranges, please contact Becky Carmichael at bcarmi1@lsu.edu.

Skills Needed:

Adaptability, Collaboration, Communication, Leadership, Policy Development, Project Management, Resource Management, Risk Mitigation

Preferred Skills:

Posting Date:

July 31, 2026

Closing Date (Open Until Filled if No Date Specified):

August 14, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.