Manager of ED & Observation (OBS) Case Management

Position Overview

Tap Healthcare Solutions is seeking an experienced Manager of ED & Observation (OBS) Case Management to join Memorial Hermann Health System at the Texas Medical Center in Houston, Texas. This leadership role is responsible for overseeing case management operations within the Emergency Department and Observation units, ensuring efficient patient throughput, effective care coordination, regulatory compliance, and optimal patient outcomes.

The Manager will collaborate with physicians, nursing teams, social workers, utilization review staff, and interdisciplinary healthcare professionals to support timely discharge planning, resource utilization, and transitions of care. This position offers competitive compensation ranging from approximately $108,000 to $130,000 annually based on experience and the opportunity to lead a critical service area within one of the nation's premier healthcare systems.

Required Qualifications

• Current and valid Texas Registered Nurse (RN) licenseorLicensed Master Social Worker (LMSW) credential.
• Licensed Clinical Social Worker (LCSW) preferred for social work candidates.
• Case Management Certification (CCM, ACM, or equivalent) required.
• Minimum of five (5) years of experience in:
  • Case Management
  • Utilization Management
  • Discharge Planning
  • Care Coordination
• Minimum of three (3) years of hospital-based nursing or social work experience.
• Minimum of three (3) years of demonstrated leadership or management experience.
• Strong knowledge of utilization review, patient throughput, care transitions, and regulatory requirements.

Preferred Qualifications

• Emergency Department (ED) and Observation Unit case management experience.
• Experience managing multidisciplinary case management teams.
• Knowledge of value-based care, population health initiatives, and quality improvement methodologies.
• Strong communication, relationship-building, and problem-solving skills.

Ideal Candidate

The ideal candidate is a collaborative healthcare leader with expertise in emergency services, observation care, and case management operations. Successful candidates will possess strong leadership skills, a thorough understanding of care coordination and utilization management, and a passion for improving patient outcomes and operational efficiency.

Leadership Expectations

We are seeking a leader who can:

• Oversee daily ED and Observation Case Management operations.
• Improve patient throughput and discharge planning processes.
• Lead and mentor case managers and social work professionals.
• Collaborate effectively with physicians, nursing leadership, and interdisciplinary teams.
• Drive quality, utilization, and patient experience initiatives.
• Ensure compliance with organizational, state, and federal regulations.

Why Join Through Tap Healthcare Solutions?

Tap Healthcare Solutions partners with leading healthcare organizations like Memorial Hermann Health System to connect experienced healthcare leaders with opportunities that support professional growth and exceptional patient care.

This role offers the opportunity to lead a high-impact case management team within a nationally recognized healthcare system while helping improve patient outcomes, operational performance, and care transitions.