About the Role
Join Sparkle Squad as the Manager of Field Operations, where you will lead our field team in delivering exceptional service across Northern New Jersey. This is a hands-on leadership role focused on driving operational excellence, improving efficiency, and ensuring every job meets our high standards.
You will play a critical role in scaling our business—owning field execution, developing technicians, and building a disciplined, high-performing operation.
Responsibilities
- Oversee daily field operations, ensuring jobs are completed efficiently and at a high level of quality
- Lead, train, and develop field technicians, fostering a culture of accountability and teamwork
- Implement and enforce standard operating procedures (SOPs) and job checklists
- Monitor and improve key performance metrics (job time vs. estimate, labor %, quality)
- Coordinate scheduling, routing, and logistics to maximize crew productivity
- Conduct job site visits and quality control checks
- Troubleshoot field challenges and solve problems in real time
- Ensure all work is completed in compliance with safety standards and company policies
- Maintain oversight of equipment, vehicles, and job readiness
- Serve as the primary link between ownership and the field team
- Resolve customer issues professionally, ensuring a strong client experience
Requirements
- Proven experience in field operations, service-based business, or crew management
- Strong leadership skills with the ability to motivate, train, and hold a team accountable
- Highly organized with strong time management and problem-solving abilities
- Comfortable working in a fast-paced, hands-on environment
- Ability to analyze performance and make data-driven decisions
- Strong communication skills (both verbal and written)
- Mechanically inclined / able to quickly learn equipment and processes
- Valid driver’s license and reliable transportation
Preferred Experience (Not Required)
- Exterior cleaning, facilities services, construction, or similar field-based industries
- Window cleaning, pressure-washing, soft-washing, gutter-cleaning, holiday lighting
- Experience managing multiple crews or job sites
- Familiarity with CRM or field service management software
Compensation & Growth
- Competitive compensation, based on experience
- Performance-based bonuses tied to efficiency, team performance, and quality
- Clear path for advancement into senior operations leadership as the company grows
About Us
Based in Essex Fells, NJ, Sparkle Squad is a fast-growing exterior maintenance company specializing in window cleaning, power washing, soft washing, gutter cleaning, and holiday lighting.
We are building a business centered around:
- Operational excellence
- Strong team culture
- High-quality commercial and residential service
Our customers value our attention to detail and professionalism, and our team values a culture focused on growth, accountability, and winning together.
Our Core Values
- Honesty and Integrity
- Customer Service
- Focus and Discipline
- Growth and Improvement
- Team
How to Apply
Please submit your resume along with a brief note answering:
- A time you led a team in a fast-paced environment
- How you improve efficiency and accountability in a field operation
- Why you’re interested in this role
Sparkle Squad is growing and looking for positive people who enjoy the outdoors to join our team!
Our professional team cleans more than hundreds of residential homes and dozens of commercial properties each year. We love what we do, and it shows in every window we clean. We are the Cleaner, Safer, Better, window cleaning company.