ABOUT THE ROLE We are searching for a creative, resourceful, and experienced Manager, Guest Programming for a luxury vessel operation based in Miami, FL. This is a new role responsible for the overall success of the onboard recreation and activities program, delivering bespoke, destination-relevant entertainment experiences that surprise and delight a discerning, high-end clientele. The ideal candidate is an entertainment leader with deep luxury hospitality experience and the commercial acumen to plan, budget, and execute at the highest level.
WHAT YOU'LL DO
Design and lead an onboard guest programming strategy that delivers unique, personalized, and destination driven entertainment experiences
Lead, build, and develop the onboard Entertainment and Recreation team, setting performance standards and driving engagement
Supervise the sourcing and contracting of guest entertainers, wellness speakers, performers, and local entertainment
Oversee themed events, creative productions, and all entertainment programming across the vessel
Manage onboard entertainment technical systems including background music, interactive TV, and content delivery
Build and maintain strong relationships with third-party entertainment partners, port agents, and logistics providers
Collaborate with charter, group, and commercial sales teams to develop focused programming for themed sailings
Monitor guest feedback and continuously refine the programming to enhance satisfaction and resolve issues promptly
Manage procurement of entertainment-related supplies and maintain relevant budgets and forecasts
Ensure all programming is age-appropriate, health-appropriate, and aligned with maritime safety and SOLAS regulations
Be prepared to work onboard the vessel when required, including acting in a broader entertainment leadership capacity
WHAT YOU BRING
Current or recent experience working onboard ships or yachts is required
Background within luxury bespoke cruise lines or yacht operations is strongly preferred
Minimum 5 years of experience in luxury hospitality leadership roles, with a strong track record in entertainment, recreation, or guest programming
Significant experience in the luxury cruise or yacht industry is highly preferred
A proven ability to create and deliver exceptional, individualised guest experiences for a high-end clientele
Strong commercial acumen including budgeting, forecasting, and strategic planning
Outstanding communication and stakeholder management skills, with the confidence to engage at all levels
A natural team builder with experience recruiting, developing, and leading diverse hospitality teams
Multi-cultural awareness and the interpersonal skills to work effectively in a global environment
Meticulous attention to detail and an understanding of luxury standards
Must be a U.S. citizen
Willingness to live and work onboard for extended periods and travel to various international destinations
Degree in Hospitality Management, Arts, or a related field preferred; advanced certifications are a plus
WHAT'S OFFERED
USD $110,000 - $115,000 per year plus annual bonus
A pioneering role within a unique and growing luxury vessel operation
The opportunity to shape a world-class guest programming experience from the ground up
International travel to diverse destinations
Numbers & Facts
Location
Miami, Florida
Skills
Alliance/Partner Marketingunmatched
Budget Managementunmatched
Budgetingunmatched
Business Skillsunmatched
Content Delivery/Distributionunmatched
Detail Orientedunmatched
Forecastingunmatched
Interactive Televisionunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Logisticsunmatched
Multiculturalunmatched
Problem Solving Skillsunmatched
Procurement Managementunmatched
Project/Program Managementunmatched
Recreationunmatched
Regulationsunmatched
Salesunmatched
Strategic Planningunmatched
Team Lead/Managerunmatched
United States Citizenunmatched
Willing to Travelunmatched
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