Manager of Hospital Operations

Essential Functions:

• Understands the Mission and Core Values of Northern Maine Medical Center.
• Demonstrates competency, accountability, empathy and professional responsibility.
• Monitors and coordinates the daily patient care activities of the nursing units; schedules staff to ensure full coverage of patient care needs at all times and to ensure effective patient services and addresses staffing issues in a timely and effective manner.
• Coaches, mentors, and trains employees performing related work.
• Coordinates services with other patient care units as required; maintains communication with allied services and maintains community liaison as appropriate.
• Actively involved in quality assurance activities and compliance with operational standards.
• Participates in program development, assists nursing leadership to maintain high performing teams and contributes to the development and implementation of operating policy and procedures.
• Demonstrates knowledge, understanding and application of hospital policies/procedures in performing job functions.
• Demonstrates sound judgment in handling situations not covered by written and/or verbal directions.
• Willingness to adjust personal schedule occasionally as workload fluctuates and department needs require.
• Identifies and makes recommendations for department processes to improve in service efficacy and efficiency.
• Participates in nursing administrative functions, including but not limited to performance evaluations, clinical quality audits, hiring and disciplinary action.
• Directly supervising and developing nursing staff, may participate in creating schedules, providing guidance, and answering health-related questions.
• Managing the daily operations of the nursing unit, ensuring efficient workflow and effective communication between staff and other departments.
• Ability to identify and solve clinical and administrative problems that interfere with patient care.
• Addressing staff absences, sick calls, and other personnel issues.
• Ensuring patients receive adequate care and monitoring patient flow.
• Making rounds on patients, observing their condition, and communicating information to families.
• Directing the care of patients assigned to nursing staff.
• Recognizing and responding to patient care priorities in the hospital and long-term care facility.
• Communicating with other departments, physicians, and hospital administrators.
• Representing hospital administration and patient care services.
• Handling incident reports and other issues.
• Acting as a liaison between patients, families, and the hospital staff.
• Ensuring compliance with policies and procedures.

Professionalism:

• Work independently within nursing scope of practice to achieve positive clinical outcomes.
• Maintain a level of professional development through continuing education, attendance at nursing leadership meetings, quality improvement initiatives and sharing of knowledge
• Communicates and interacts with patients and staff in a professional manner that is in line with NMMC's Mission and Core Values.
• Demonstrates a positive, "can do" attitude.
• Open to change, manages change positively, willingly evaluates and adapts actions as the hospital and external healthcare environment demands.

Education: Minimum - Graduate from an accredited school of nursing and holds current Maine RN license; Preferred - Bachelor's degree in Nursing

Work Experience: A minimum of 7 years of nursing experience and 3 years (5 years preferred) of leadership experience as a manager or higher-level position.

Licenses & Certifications: Minimum - Current Maine Nursing License, CPR/BLS Certification; Preferred - ACLS and PALS (required within 6 months of hire)

Required Skills, Knowledge, and Abilities:

• Knowledge and experience documenting patient care in an electronic medical record.
• Excellent verbal, written, and presentation skills.
• Ability to take direction from all levels of leadership.
• Ability to educate and mentor staff.
• Ability to provide counseling and emotional support with compassion and respect for the individual.
• Ability to provide support and constructive feedback to the members of the care team (teamwork).
• Must possess initiative and ability to work independently.
• Ability to maintain confidentiality of medical records.
• Good organization habits.
• Ability to adapt to change quickly and positively.
• Ability to care for patients in all developmental stages to include pediatrics and geriatrics.

Physical Requirements:

• Standing or Walking: 4-7 hours/day, moderate energy requirement (5-7 hours/day)
• Lifting: 25-50 lbs. with good body mechanics, and must be able to push/pull weight distances of greater than 3 feet manually or with assistive devices.