Manager of Inside Channel Sales

ESET

  • San Diego, CA
  • 3 days ago
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    Skills

    • Best Practicesunmatched
    • Business Growthunmatched
    • Business Strategyunmatched
    • Business-to-Business (B2B)unmatched
    • Channel Managementunmatched
    • Channel Salesunmatched
    • Channel Strategiesunmatched
    • Coachingunmatched
    • Competitive Researchunmatched
    • Consumer Packaged Goodsunmatched
    • Continuous Improvementunmatched
    • Corrective Actionunmatched
    • Cross-Sellingunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer/Client Researchunmatched
    • Dental Insuranceunmatched
    • Distribution Channelunmatched
    • Ecosystemsunmatched
    • Electronicsunmatched
    • Employee Assistance Planunmatched
    • Financial Planningunmatched
    • Forecastingunmatched
    • Health Planunmatched
    • Human Resources Planningunmatched
    • Incentive Programsunmatched
    • Inside Salesunmatched
    • Insuranceunmatched
    • Leadershipunmatched
    • Manufacturingunmatched
    • Market Trend Analysisunmatched
    • Marketingunmatched
    • Mentoringunmatched
    • Negotiation Skillsunmatched
    • Onboardingunmatched
    • Partner Salesunmatched
    • People Managementunmatched
    • Performance Analysisunmatched
    • Performance Managementunmatched
    • Performance Metricsunmatched
    • Performance Reviewsunmatched
    • Procedure Developmentunmatched
    • Process Improvementunmatched
    • Reseller Channelunmatched
    • Revenue Forecastingunmatched
    • Revenue Growthunmatched
    • Revenue Managementunmatched
    • Revenue Planningunmatched
    • Revenue/Sales Reportingunmatched
    • Risk Analysisunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Sales Pipelineunmatched
    • Sales Strategyunmatched
    • Salesforce.comunmatched
    • Software as a Service (SaaS)unmatched
    • Strategic Planningunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Up-Sellingunmatched
    • Vision Planunmatched

    Description

    Summary
    Independently drive business growth through ESET's channel partners and distributors, with a strong focus on partner engagement, account profiling, and cross-sell/upsell opportunities. Build, develop, and manage a qualified pipeline of channel partners across a defined geographicterritory and account base. Lead and mentor a team of Inside Channel Account Managers, providing guidance, coaching, and strategic direction to maximize partner performance, pipeline generation, and revenue growth.

    Job description

    ESSENTIAL RESPONSIBILITIES AND DUTIES

    Team Leadership & Development
    • Lead, coach, and develop a team of ICAMs to achieve individual and team targets
    • Set clear performance expectations, conduct regular 1:1s, and manage performance reviews
    • Support hiring, onboarding, and training of new ICAMs
    • Foster a high-performance, collaborative, and accountability-driven team culture
    Channel Strategy & Execution
    • Define and execute channel account management and sales strategy aligned with company revenue goals
    • Establish best practices for partner engagement, sales tactics and sales programs to increase renewal upsell and retention
    • Ensure consistent execution of channel programs, incentives, and go-to-market initiatives
    Revenue & Performance Management
    • Own channel revenue targets and forecast accuracy for the team
    • Monitor pipeline health, partner performance, and KPIs
    • Identify risks and growth opportunities and implement corrective action plans when needed
    Partner Relationship Oversight
    • Support escalations and complex partner negotiations
    • Ensure high levels of partner satisfaction and long-term partner retention
    Reporting & Continuous Improvement
    • Deliver regular performance reports and insights to senior leadership
    • Analyze trends in channel performance, market dynamics, and competitive activity
    • Continuously improve channel processes, tools, and programs
    MANAGERIAL RESPONSIBILITIES
    • Propose and implement improvements of processes and work procedures within the team.
    • Cooperate with immediate superior on financial planning and remain continuously updated on spending of funds.
    • Share relevant information and support communication within the team and with other organizational units.
    • Set clear and realistic goals and expectations towards work performance within prescribed deadlines.
    • Manage, plan and delegate work to team members and be responsible for performance of assigned tasks in accordance with established procedures and processes.
    • Provide regular feedback and evaluate work performance of direct subordinates (e.g. probation period, definite period, assessment interviews).
    • Take timely and efficient measures to ensure high-quality and timely work output of the team and its members.
    • Ensure optimum planning of human resources, their substitutability and be responsible for attendance of team members. Cooperate with direct superior on planning for personnel and organizational changes.
    • Cooperate on new employee recruitment process.
    • In cooperation with the employee prepare their personal development plans and ensure relevant development and educational activities.
    • Actively look for and exploit opportunities for own development and education and share experience and professional knowledge with others.
    Required Skills, Knowledge & Abilities
    • Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
    • 4+ years of experience in channel sales, partner management, or B2B sales is required
    • 2+ years of people management experience leading sales or account management teams
    • Proven track record of delivering revenue through indirect sales channels
    Preferred:
    • Experience managing multi-tier channel ecosystems (distributors, resellers, integrators)
    • Industry experience in [SaaS / technology / manufacturing / telecom / FMCG, etc.]
    • Strong forecasting and CRM expertise (e.g., Salesforce, HubSpot)
    • Experience designing and scaling channel programs and/or sales teams
    Benefits
    Health & well-being
    • Cigna Medical Plan
    • Cigna Dental Plan
    • EyeMed Vision Plan
    • Reliance Standard Life Insurance
    • Reliance Standard Long Term Disability Plan
    • HealthJoy Employee Assistance Program
    • Cigna Supplemental Insurance
    • Lifestyle Spending Account
    • Bi-Weekly Mediation Series
    • On-site Gym and shower facilities
    Family
    • Volunteer Day off
    • Paid Time off
    • Tuition Reimbursement
    • Birthing Parent Match
    • Pet Insurance
    Office
    • Recreational Zone
    • Coffee & Snacks
    • Parking Benefit
    Other
    • Benefit Hub - Discounts on travel, cars, electronics, etc...
    • 401(k) retirement savings
    • ESET's Charitable Contributions Program
    • Referral Program


    Primary location
    San Diego

    Additional locations

    Time type
    Full time

    Numbers & Facts

    LocationSan Diego, CA

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