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Manager of IT Support

Vets Hired

Daytona Beach, Florida

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JOB DETAILS
SKILLS
Apple Macs, Business Support, Coaching, Communication Skills, Computer Maintenance, Computer Science, Configuration Management, Continuous Improvement, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop PC, Endpoint Security, Enterprise Endpoint, Establish Priorities, Hardware Administration, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Leadership, Linux Operating System, Maintenance Services, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Needs Assessment, Operational Improvement, Operational Strategy, Operational Support, Operations, Operations Management, Performance Management, Problem Solving Skills, Process Improvement, Project/Program Coordination, Project/Program Management, Purchasing/Procurement, Regulatory Compliance, Service Delivery, Strategic Planning, Supplier Relationship Management (SRM), System Center Configuration Manager (SCCM), Team Lead/Manager, Technical Leadership, Technical Support, Time Management, Vendor/Supplier Relations
LOCATION
Daytona Beach, Florida
POSTED
7 days ago

Job Summary

The Manager of IT Support leads the desktop support team and oversees daily IT support operations to ensure reliable technology services across the organization. This role manages endpoint lifecycle operations, technical support processes, IT service delivery, and team performance while maintaining high service standards and collaborating with stakeholders to improve technology solutions and operational efficiency.

Duties and Responsibilities

  • Lead and supervise the Desktop Support team.
  • Provide coaching, mentoring, and performance management for IT support staff.
  • Manage daily IT support operations and prioritize service requests.
  • Oversee the lifecycle management of desktops, laptops, and endpoint devices.
  • Ensure endpoint devices meet security, configuration, and compliance standards.
  • Maintain accurate hardware inventory and coordinate equipment refresh cycles.
  • Develop and improve IT support processes and service delivery standards.
  • Monitor ticketing systems and ensure timely incident resolution.
  • Serve as the escalation point for complex technical issues.
  • Collaborate with faculty, staff, and departments to identify technology needs.
  • Recommend and implement IT solutions that support business objectives.
  • Coordinate IT projects and technical initiatives.
  • Manage vendor relationships, hardware procurement, and support services.
  • Participate in strategic planning for campus technology services.
  • Support continuous improvement of IT operations and customer satisfaction.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (management experience may substitute for education).
  • 3–5 years of experience in IT support, desktop services, or enterprise technical support.
  • Previous experience leading and managing technical support teams.
  • Experience supporting Windows, Mac, and Linux operating systems.
  • Experience with Active Directory and enterprise endpoint management tools.
  • Knowledge of Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, Addigy, or similar platforms.
  • Strong troubleshooting and technical problem-solving skills.
  • Experience managing IT projects and service improvement initiatives.
  • Excellent leadership, communication, organizational, and customer service skills.

About the Company

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Vets Hired

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