Manager of Medical - OC

“Every person deserves compassion, dignity, and the safety of a place to call home.”Homelessness is the largest social and public health crisis in California. Illumination Health & Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.Role:The Manager of Medical is responsible for overseeing and optimizing the discharge care plan of homeless patients from hospitals or other agencies contracted with IHH’s Recuperative Care Centers, while providing high-quality medical follow-up coordination and social care while overseeing community relations and operational standards.The salary range for this position is: $75,000 - $90,000 per yearThe schedule for the role is: Monday- Friday, 1pm- 9:30pmResponsibilities:Company Mission and Values

• Work in alignment with the company’s mission and values: integrity, ownership, passion, pride, respect, positive energy and drive toward goal attainment.

• Serve as a model representative of IF’s mission and vision to stakeholders

Client Care

• Provide optimal client centric care to overcome any Social Determinants of Health
• Verify all tasks requested by Funders are completed.
• Have the capacity to provide and train others in a culturally and linguistically competent manner.
• Monitor high acuity client for ongoing medical or behavioral health complications.
  • Review and supervise complex cases and act as the lead contact for clients or provider inquiries/concerns in obtaining appropriate care for the clients.
• Oversee and manage the successful Medical Oversight and Monitoring of the Medical Coordination Department for assigned locations/ regions to the standard.
  • Medical Oversight and Monitoring include but limited to the following:
  • Medication Review and Education
  • Health care education
  • Self-care instructions and education
  • Making appointment with healthcare providers
  • Accessing treatment and health care at appropriate points of care
  • Linkage to services
• Verify initial data collection to ensure clients discharge from hospital or referring agency was appropriate and all needs for the continuation of care can be addressed successfully.
• Maintain ongoing tracking and appropriate documentation on client services to promote team awareness.

Community Relations

• Identify and utilize cultural and community resources.
• Establish and maintain relationships with identified service providers.
• Answer inquiries from clinical teams and patients, provide information, and resolve complaints from the public or other agencies in regard to Medical Oversight and Monitoring.
• Utilize effective written and verbal communication skills to provide appropriate responses in a timely fashion.

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