Manager of Membership & Section Engagement

Title: Manager of Membership & Section Engagement
Location: Rockledge, FL, Hybrid or Remote
Reports To: Director of Membership & Marketing
Job Type: Full-time | Exempt-Time | Exempt

Position Summary

The Manager of Membership & Section Engagement develops and executes strategies that strengthen IMSA’s membership value, Section operations, and volunteer ecosystem. The role oversees Section charter compliance and governance, leads the organization’s volunteer program (300+ roles across 20 Sections), and advances digital member engagement via the IMSA Intersect (Higher Logic) community and the IMSA Career Center.

This position blends strategy and hands-on delivery—requiring a data driven, relationship centered leader who partners across teams to deliver measurable engagement growth and a best-in-class member experience.

This is a first-level management role with cross functional leadership responsibilities and potential direct supervision of contractors, interns, or assigned staff.

Key Responsibilities

1) Membership & Engagement Strategy

• Build and execute multi-year strategies to grow engagement, retention, and satisfaction; analyze trends and member feedback to inform priorities and lifecycle journeys.
• Partner with Marketing to design targeted acquisition/retention campaigns, value messaging, and onboarding pathways.
• Establish and maintain engagement of KPIs and dashboards for leadership review (e.g., volunteer participation, retention, community activity, event conversion).

2) Volunteer Program, Section and Board Leadership (300 roles | 20 Sections)

• Lead recruitment, retention, recognition, succession planning, and training for volunteer leaders and committees; manage AMS records and data quality.
• Oversee volunteer interest and communicate accordingly to all department directors.
• Design and deliver section leader development training (virtual and in person), knowledge transfer, and onboarding/offboarding processes for succession.
• Plan and execute April Volunteer Appreciation Month campaigns and year-round recognition initiatives.

3) Sections Governance & Compliance

• Ensure Section Charter compliance with IMSA bylaws and Governance Policy Manual; advise Section Officers on governance, operations, and engagement.
• Produce the quarterly Section Signal with internal SMEs and Section leaders; coordinate leadership of Town Halls (agenda, panelists, logistics).
• Lead structured Section leadership transitions and knowledge transfer processes.

4) Committees, Awards & Scholarships

• Serve as staff liaison to the Awards and Scholarship Committees; manage full lifecycle (marketing, applications, review, selection, ceremonies) and governance records.
• Responsible for Awards Ceremony program to include making recommendations on where/when to hold at the annual Forum, writing the script, and act as the staff liaison for the Awards Committee and ordering awards.

5) Online Community & Platform Ownership

• Own engagement strategy for IMSA Intersect (Higher Logic): community journeys, automations, discussion moderation, content planning, and ambassador programs; integrate with marketing, sections, and career services to multiply impact.
• Oversee IMSA Career Center (Web Scribble) and associated vendor relationships to drive member value and non-dues revenue opportunities.
• Serve as “train the trainer” for staff/volunteer use of community and AMS platforms; lead workflow automation and continuous improvement initiatives for staff/volunteer use of community and AMS platforms; lead workflow automation and continuous improvement initiatives.

6) Analytics, Research & Reporting

• Build dashboards and reports for membership, Sections, and volunteer programs; segment data to personalize engagement and improve outcomes.
• Implement surveys and qualitative feedback loops; apply insights to iterate programs and close engagement gaps (e.g., unanswered posts, onboarding friction).

7) Budget & Administrative Leadership

• Responsible for submitting recommendations for the annual volunteer budget.
• Prepare and manage annual engagement and volunteer budgets; forecast and track program ROI.
• Coordinate and collect volunteer travel authorization workflows for the Executive Director and manage related documentation.

8) People Leadership & Cross Functional Collaboration

• Lead cross department coordination on integrated initiatives with Marketing, Certification, Events, and IT; may supervise interns, contractors, or assigned staff.

9) Risk & Standards

• Manage risk, data privacy, and confidentiality in line with organizational policies and industry standards.

10) Council of Delegates & Leadership Support

• Serve as a primary point of contact for Delegates and Section Officers to access resources, governance documents, meeting preparation, and timely communications.

Qualifications

Education & Experience

• Bachelor’s degree in nonprofit management, business, communications, or related field; or equivalent experience.
• 5+ years of progressively responsible experience in association membership, volunteer engagement, chapter/components support, or closely related fields; first level managerial or project lead experience preferred.

Technical

• Proficiency in Microsoft 365; experience with AMS/CRM, Higher Logic (or similar online community platform), survey tools, forms management, project management systems (e.g., monday.com), and virtual meeting platforms (e.g. Zoom).
• Comfortable with data segmentation and dashboard/report creation for executive audiences.

Preferred

• Certification in Volunteer Administration (CVA) and/or association management experience with Section/chapter/component structures.

Key Attributes

• Strategic, data informed, and outcomes oriented.
• Excellent relationship builder and communicator.
• Adept at managing multiple priorities with sound judgment.
• Comfortable speaking to large audiences (both in-person and virtual).
• Strong interpersonal skills and the ability to build relationships with diverse stakeholders.
• Ability to anticipate and understand volunteer needs and propose solutions to meeting them.
• Exceptional interpersonal, written, and verbal communication skills.
• Elevated customer service skills and the ability to exhibit patience.
• Administratively minded with high attention to detail while never losing sight of the big picture.
• Professional demeanor and the ability to interact with senior leaders, members, and external partners.
• Natural problem solver and solutions finder.

Travel: Annual Forum & Expo, along with occasional travel for meetings, Section visits, and IMSA team events.