As the Sales Operations Manager, you will oversee a high-impact team including Contract Processors, Latitudes Consultants, and Sales Support Associates across Gifting, Tour Reception, and Sales Administration. You are the bridge between sales and support, ensuring seamless operations while protecting revenue through strategic anti-rescission efforts.
You will step in, solve problems, coach teams, and elevate performance across the board.
Responsibilities
Lead and develop a multi-functional sales support team
Act as the go-to liaison between Sales and Support teams
Resolve guest and owner concerns with urgency and professionalism
Drive daily anti-rescission strategies to protect revenue
Support Sales Consultants and Sales Managers in real time
Handle escalations, walk-ins, calls, and emails with confidence
How You'll Make an Impact
Analyze Quality Assurance performance weekly to reduce rescissions
Partner with Sales Leadership to resolve service and process gaps
Train, coach, and elevate both new and tenured team members
Reinforce best practices that improve customer experience and close quality
Step in where needed, Sales Support, Contracts, QA, you lead from the front
What We're Looking For
Previous Vacation Ownership experience preferred
Certified Notary Public or ability to obtain
Strong leadership presence with a hands-on mentality
Ability to coach, develop, and hold teams accountable
Exceptional communication skills, both written and verbal
Customer-first mindset with problem-solving instincts
Team player who drives results, not just activity
Why This Role Stands Out
High-visibility leadership role with real influence on revenue
Fast-paced, high-energy environment
Opportunity to build, shape, and elevate team performance