Manager of Support Services, AVES
Ethos Veterinary Health
Austin, TX
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accreditation Standards, Administrative Skills, Auditing, Best Practices, Building Systems, Business Administration, Business Solutions, Cancer, Cardiology, Communication Skills, Compensation and Benefits, Computer Skills, Contract Management, Critical Care, Custodial Services, Customer Experience, Customer Support/Service, Dental Insurance, Discrepancy Report, Documentation, Electricity, Emergency Care, Emergency Services, Employee Orientation, Employee Retention, English Language, Equipment Maintenance/Repair, Facilities Management, Facilities Planning, Facilities and Maintenance, Government Regulations, HVAC, Healthcare, Healthcare Administration, Hospital, Hospital Administration, Identify Issues, Internal Medicine, Interpersonal Skills, Inventory Cycle Counts, Inventory Management, Leadership, Leading Edge Technology, Licensing, Logistics, Logistics Management, Maintain Compliance, Maintenance Services, Medical Equipment, Medical Imaging, Medical Products, Medicine, Microsoft Office, Multilingual, Multitasking, Network Integration, Neurosurgery, Oncology, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Organizational Skills, Patient Care, People Management, Performance Management, Pharmacy, Plumbing, Policy Development, Policy Implementation, Preventative Maintenance, Problem Solving Skills, Procedure Development, Procedure Implementation, Property Management, Radiation Therapy, Radiology, Regulations, Regulatory Compliance, Regulatory Requirements, Resource Management, Retirement Plan, Root Cause Analysis, Safety Compliance, Safety Training, Standard Operating Procedures (SOP), Strategic Planning, Team Lead/Manager, Team Player, Training Program, Tuition Fees, United States Drug Enforcement Agency (DEA), Vendor/Supplier Management, Vendor/Supplier Selection, Veterinary Hospital, Veterinary Medicine, Vision Plan
LOCATION
Austin, TX
POSTED
30+ days ago
Manager of Support Services
We are seeking a Manager of Support Services to join our Leadership Team. In this role, you will oversee hospital operations, manage logistics and resources, ensure compliance with regulations, and lead a team dedicated to supporting high-quality patient care—all while contributing to the hospital’s strategic growth and mission.
About the Role:
The Manager of Support Services is a key member of the Leadership Team and reports directly to the Hospital Director and Medical Director. This role is responsible for overseeing the operational functions of Support Services across the hospital, ensuring that all infrastructure, equipment, materials, and operational systems are maintained to support high-quality patient care.
The Manager of Support Services directs logistics and operational resources including equipment management, facility maintenance, safety and regulatory compliance, inventory management, vendor coordination, and departmental support. This position ensures the hospital maintains compliance with all applicable government regulations, licensing requirements, and accreditation standards.
This role plays an active part in hospital strategic planning and collaborates with leadership to support the hospital’s Mission, Vision, and Core Values. The Manager of Support Services also supervises personnel responsible for support services operations and ensures departments function efficiently in a fast-paced specialty and emergency hospital environment.
The Manager of Support Services provides operational leadership and administrative oversight for inventory management, facilities and building operations, pharmacy, and laboratory services. This role ensures these departments operate efficiently, comply with regulatory requirements, and maintain the resources necessary for high-quality patient care
Compensation:
- $68,000-$80,000, based on experience/skills
- Full Time
- Monday - Friday
- 5 x 8 hour shifts
Equipment Management
- Monitor and respond to equipment-related requests.
- Troubleshoot issues and coordinate shipping, tracking, and replacement when needed.
- Maintain accurate equipment inventory and tracking.
- Schedule and oversee preventative maintenance and servicing.
- Manage service contracts with vendors and repair providers.
- Ensure safety protocols are maintained for patients, clients, and staff.
- Monitor incident reporting and assist with Root Cause Analysis when required.
- Support new hire orientation and safety training programs.
- Ensure completion of required safety checks and regulatory training.
- Maintain compliance documentation including OSHA records, SDS, hazardous waste tracking, radiation monitoring, rabies exposure documentation, and adverse event reports.
- Manage injury reports, Workers’ Compensation documentation, and employee retraining when needed.
- Conduct routine facility walk-throughs to ensure safety and operational readiness.
- Monitor and respond to facilities-related service requests.
- Coordinate repairs, preventative maintenance, and vendor services.
- Maintain relationships with landlords, property managers, and contractors.
- Ensure compliance with state and local permits and facility regulations.
- Oversee third-party service providers including custodial, IT, and maintenance vendors.
- Support facility planning, storage management, and expansion or renovation projects.
- Oversee ordering, tracking, and organization of hospital inventory including pharmacy supplies, blood products, medical equipment, and patient care supplies.
- Ensure DEA compliance for controlled substances, including cycle counts, discrepancy reporting, and proper disposal.
- Conduct quarterly inventory audits.
- Oversee invoice reconciliation and inventory documentation.
- Support hospital leadership with operational initiatives and assigned projects.
- Maintain and organize hospital Standard Operating Procedures (SOPs).
- Assist with development and implementation of policies and procedures.
- Attend leadership and operational meetings.
- Research and implement new vendors, equipment, and operational solutions as needed.
- Demonstrate strong leadership, communication, and team-building skills.
- Maintain operational accountability for Support Services functions.
- Identify opportunities for operational improvement and strategic initiatives.
- Collaborate with leadership to implement operational strategies and performance improvements.
- Promote a patient-centered approach across clinical and operational teams.
- Support recruitment, retention, and employee engagement.
- Participate in planning and implementation of new hospital services or programs.
- Maintain knowledge of regulatory requirements and industry best practices.
- 4-year degree from an accredited university in Healthcare Administration, Business Administration, or related major
- Minimum five years of progressive leadership experience in veterinary hospital operations, healthcare operations, facilities management, or inventory management.
- Experience working in a fast-paced veterinary specialty or emergency hospital environment preferred.
- Strong leadership and organizational skills.
- Ability to manage multiple operational priorities in a high-volume clinical environment.
- Excellent interpersonal, communication, and problem-solving skills.
- Working knowledge of regulatory requirements relevant to veterinary hospitals.
- Knowledge of building systems including electrical, HVAC, plumbing, and mechanical systems.
- Ability to adapt to evolving operational needs within veterinary medicine.
- Basic computer proficiency including Microsoft Office and other business software systems.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
We’ve Moved!
AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
Come join us and be part of a hospital that’s growing, evolving, and making a difference every single day.
For more information about our hospital, please visit https://www.austinvets.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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