POSITION SUMMARYThe Manager of Training is responsible for overseeing all aspects of leadershipdevelopment, training execution, onboarding, certification compliance, recruiting support,and operational training initiatives across the market. This position serves as the primarylink between Operating Partners, General Managers, Assistant Managers, TrainingManagers, Certified Trainers, and Managers-in-Training (MITs) to ensure consistentdevelopment, operational excellence, and succession planning.The Manager of Training creates, implements, monitors, and continuously improvestraining systems while maintaining accountability measures, reporting tools, anddevelopment programs that support company growth and operational success. This rolepartners closely with restaurant leadership teams to ensure training standards areexecuted consistently while providing operational support when needed. This positionplays a key role in leadership development, succession planning, operational readiness,and support for new store openings and growth initiatives.The Manager of Training is developed and mentored by the Director of Training and worksclosely with Operating Partners to support strategic training initiatives, leadershipdevelopment, succession planning, and operational performance throughout the market.QUALIFICATIONS Recommendation from the Director of Training and approval from OperatingPartners. Minimum 5 years of restaurant leadership experience. Previous experience developing leaders and training programs. Strong knowledge of Zaxby's operating systems, standards, and culture. Proven ability to coach, mentor, and develop managers. Strong organizational, communication, and project management skills. Proficiency in Schoox, Microsoft Office, Jolt, Teamworx/Crunchtime, PAR POS, andiSolved. Current ServSafe Manager Certification. Ability to travel between locations and maintain a flexible schedule.KEY RESPONSIBILITIESRecruitment & Candidate Management Review and screen management applicants. Conduct initial phone interviews. Present qualified candidates, interview evaluations, and hiring recommendations toOperating Partners for final interview consideration. Maintain recruiting pipeline and staffing reports.MIT Program Management Facilitate orientations and prepare MIT binders and tools. Manage MIT schedules, training plans, progress tracking, and assessments. Coordinate 2-Week Readiness Assessments and communicate outcomes. Maintain MIT documentation and onboarding records.Training Pipeline Administration Maintain weekly training pipeline reports. Track MIT progress, ZU completion, certifications, validation status, trainer bench,ServSafe compliance, staffing needs, and leadership bench strength. New store opening staffing plans. Trainer deployment planning for growth initiatives. Leadership readiness for future openings.General Manager & Assistant Manager Support Support GMs and Assistant Managers with training plans, certifications,onboarding, and development. Ensure GMs, Assistant Managers, Trainers, and Training Managers followestablished training processes. Conduct accountability follow-ups and assist with development plans. Serve as a resource for operational and leadership challenges.Training Manager Leadership & Development Manage Training Manager schedules, assignments, and development. Conduct weekly Training Manager meetings. Review email etiquette, recaps, projects, productivity, and performance metrics. Coordinate support for staffing shortages and operational needs. Track Training Manager bonus qualifications.Certification & Compliance Maintain manager certifications, validations, and ServSafe records. Ensure compliance with training, food safety, and operational standards.Training Program Development Create and improve FOH, BOH, Trainer, and Management training systems. Develop guides, job aids, presentations, station standards, and operational tools. Standardize training processes across all locations. Continuously evaluate and improve training systems, assessments, learning paths,and development programs. Ensure training materials remain current and aligned with operational and brandstandards.Trainer Certification Program Facilitate trainer certifications. Maintain trainer bench and development plans. Ensure consistency in trainer certification processes.LTO Execution Lead market-wide LTO training, manager calls, rollout tools, and preparation plans. Ensure stores are prepared for successful execution.Operational Support & Field Training Work operational shifts to support restaurants and training initiatives. Conduct restaurant visits, audits, observations, and coaching sessions. Support leadership transitions and stang shortages. Deploy Training Managers to work manager shifts when stores require leadershipcoverage. Ensure Steritech readiness and MIT participation in inspections.New Store Openings & Growth Support Coordinate and support all training-related activities for new store openings. Partner with Operating Partners, General Managers, and Training Managers toensure staffing, certifications, onboarding, and training requirements arecompleted prior to opening. Coordinate trainer deployment, leadership support, and operational trainingresources for opening teams. Assist with recruiting, interviewing, and onboarding efforts to support newrestaurant growth. Provide on-site support during new store openings to ensure the successfulexecution of operational and training standards. Conduct post-opening follow-up visits and development plans to ensure long-termsuccess.Reporting & Communication Serve as the primary communication link between leadership teams. Maintain reports and development records. Communicate staffing, training, certification, and succession planning updates.Leadership Development & Strategic Partnership Participate in weekly one-on-one meetings with the Director of Training. Receive ongoing coaching, mentorship, and professional development. Complete projects and assignments from the Director of Training and OperatingPartners. Assist in developing leadership programs, assessments, certifications, and trainingsystems. Support succession planning and market growth initiatives.KPI Tracking & Performance Reporting Track MIT retention, certifications, ZU completion, trainer development, leadershipbench strength, compliance, staffing metrics, and training effectiveness. Monitor store-wide training effectiveness and implement corrective action planswhen training standards are not achieved. Provide performance reports to the Director of Training and Operating Partners. Identify trends and opportunities for improvement. Use data to drive training and operational decisions.KEY COMPETENCIES Leadership Development Strategic Planning Training & Facilitation Coaching & Accountability Communication & Influence Project Management Operational Excellence Talent Development Data Analysis & KPI Management Organizational EffectivenessSUCCESS METRICS Manager certification and validation completion rates. MIT retention and successful completion rates. Training consistency across all locations. Compliance with ServSafe and certification requirements. Training Manager performance and development. Leadership bench strength and succession readiness. Successful execution of LTOs and initiatives. Successful execution and training support of new store openings. Post-opening performance and training effectiveness of new locations. Completion of Director of Training projects and initiatives.LEADERSHIP EXPECTATIONS Demonstrate strong organizational and project management skills. Communicate effectively across all levels of leadership. Lead with a servant-minded approach focused on development and accountability. Foster continuous learning and operational excellence. Drive consistency in training execution and leadership development. Demonstrate a strong sense of urgency and results-driven execution. Analyze performance data and utilize KPI reporting to improve outcomes.PHYSICAL REQUIREMENTS Ability to stand, walk, bend, lift, and perform restaurant operational duties forextended periods. Ability to lift to 50 pounds. Ability to travel between restaurant locations. Ability to work evenings, weekends, and extended hours when business needsrequire.ACKNOWLEDGMENT & ACCEPTANCEI acknowledge that I have received, read, and understand the responsibilities andexpectations outlined in this job description. I agree to perform the duties of this positionto the best of my ability and in accordance with company policies.