MANAGER OF TRANSITIONAL CARE - STROGER

Job Description - MANAGER OF TRANSITIONAL CARE - STROGER (00138594)

Job Description

MANAGER OF TRANSITIONAL CARE - STROGER

Requisition ID

: 00138594

Job Posting

: Mar 10, 2026, 2:36:36 AM

Closing Date

: Mar 24, 2026, 10:29:00 AM Full-time Shift Start Time: 8:30 A.M. Shift End Time: 4:30 P.M.

Collective Bargaining Unit: None Posting Salary: $124,317 - $140,594

Organization

: Health and Hospital Systems

LOCATION: Stroger Hospital

DEPARTMENT: Community Care Coordination

SHIFT: 8:30 AM - 4:30 PM

PAY RANGE: $124,317 - $140,594 YEARLY

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

This position is exempt from Career Service under the CCH Personnel Rules.

JOB SUMMARY

The Manager of Transitional Care serves as a key member of the clinical services team, working in collaboration with inpatient care coordination and integrating transition of care services across all health plans and uninsured patient populations. Using evidenced based practices, is responsible for developing programs, goals, and processes to support members experiencing transitions levels of care, care providers/settings or program eligibility. Oversees the Transition of Care (TOC) models utilized by a Value-Based Care Organization to ensure a cohesive approach and appropriate support and continuity for all members physical and behavioral health services, achieve members health goals, and improve cost-effective health outcomes. Works independently and with all levels of Cook County Health (CCH), partners and providers.

GENERAL ADMINISTRATIVE RESPONSIBILITIES

Collective Bargaining

Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals

Participate in collective bargaining negotiations, caucus discussions, and working meetings

Discipline

Document, recommend, and effectuate discipline at all levels

Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements

Initiate, authorize, and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

Direct and effectuate CCH management policies and practices

Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

Contribute to the management of CCH staff and CCHs systemic development and success

Discuss and develop CCH system policy and procedure

Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary: hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct, or discipline employees pursuant to applicable Collective Bargaining Agreements

Work with Labor Relations to discern past practice when necessary

TYPICAL DUTIES

Develops program description work plans and annual program goals for transitions of care, for approval by leadership and oversight committees.

Ensures that plans and program goals reflect the needs of the membership and a clear model for promoting cost-efficiency and quality of care goals and strategic directions of health plan and CCH, including National Committee for Quality Assurance (NCQA) health plan accreditation.

Analyzes data and conducts monthly/quarterly/annual evaluation of work plan to identify program successes as well as barriers/impediments to achieving performance benchmarks.

Recognizes trends, identifies opportunities, and assess financial impact to design and lead improvement initiatives.

Utilizes data and experiences of members, providers, and partners to make recommendations to leadership regarding network providers.

Develops relationships with transition stakeholders, e.g., large volume hospitals, CCH staff, ACHN leadership, and community organizations.

Prepares reports for various audiences, makes, and implements recommendations for improvement.

Develops, organizes, and manages workflows, processes, and job aids to support the provision of transition related activities and assesses ability to promote desired outcomes as well as comply with regulatory requirements and vendor agreements.

Researches, develops, and implements TOC interventions that will increase use of health care, improve health, and promote cost-effectiveness of health care utilization.

Collaborates and coordinates people and systems to leverage health plan care coordination and CCH resources.

Fosters strong relationships with diverse stakeholders from all community sectors.

Engages and works collaboratively with contracted/delegated care management entities and medical management staff, vendors, behavioral and physical health providers, and social services to assure integration of direct health care services.

Provides oversight of vendors, including facilitation of vendor meetings, monitoring of key performance indicators, and collateral outcomes.

Provides and facilitates training for partners.

Supports regulatory compliance and effective participation in broader care delivery systems and mandates.

Participates in the development of information technology systems for optimal information sharing across entities and care settings.

Facilitates and promotes timely problem identification, analysis, and resolution.

Travels to work sites throughout Cook County, including Federally Qualified Health Centers, hospitals, regulatory and State agency offices.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor''s degree from an accredited college or university is required (Must provide official transcript at the time of interview)

Licensed as a Registered Nurse, Licensed Clinical Social Worker (LCSW), or Licensed Clinical Professional Counselor (LCPC) in the State of Illinois, or have the ability to obtain Illinois license prior to starting employment, is required

Two (2) years of work experience in a health care setting, such as home care, physician''s office/ambulatory care, acute care, is required

Two (2) years of supervisory or management work experience is required

One (1) year of care coordination work experience is required

One (1) year of work experience pertaining to transition related activities is required

PREFERRED QUALIFICATIONS

One (1) year working on transition related activities within a community-based, hospital-based, or health plan setting is preferred

One (1) year of experience working with Medicaid and/or Medicare population is preferred

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

Knowledge of quality improvement approaches

Knowledge of electronic medical records or care management systems

Knowledge with identifying data needs and supporting report development

Knowledge of managed care

Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups

Strong analytical and problem-solving skills

Ability to develop workflows to support transition activities

Ability to engage internal and external stakeholders to support transition activities

Ability to adhere to department policies and standards, utilizing best practices, incorporating the use of electronic health record (EHR)

Ability to meet appropriate confidentiality standards for protected health information (PHI)

PHYSICAL AND ENVIRONMENTAL DEMANDS

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department-specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department-specific engineering and work practice controls, and any other work area safety precautions as specified by hospital-wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, Typical Duties are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference, a Veteran must:

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Drivers License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVERS LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
• Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications, and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing, or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.