Manager on Duty (MOD)
Reports To: General Manager / Assistant General Manager
Employment Status: Leadership Position (Minimum 30 scheduled hours per week)
Schedule: Sundays + weekdays
Position Summary
The Manager on Duty (MOD) is a trusted leader who helps ensure the safe, efficient, and successful operation of the school during their assigned shift. When the General Manager (GM) or Assistant General Manager (AGM) is unavailable, the MOD serves as the primary on-site leader, supporting staff, maintaining operational continuity, and ensuring an exceptional experience for every member and family.
While the MOD is not expected to be the expert in every operational system, they are expected to know where critical information and resources are located, keep the school running safely and efficiently, and support leadership by following established procedures and escalating issues appropriately.
The MOD leads by example, reinforces Goldfish Swim School standards, coaches team members, and promotes a culture of safety, professionalism, and outstanding customer service.
Minimum Eligibility Requirements
To be considered for a Manager on Duty position, candidates must:
Maintain an average of 30 or more scheduled hours per week.- Be in good standing with Goldfish Swim School.
- Successfully complete Goldfish Swim School Deck Supervisor training.
- Obtain and maintain Goldfish Swim School Lifeguard Certification.
- Demonstrate a thorough understanding of the Goldfish Swim School curriculum, teaching philosophy, and swimmer progression.
- Consistently demonstrate professionalism, reliability, accountability, and leadership.
- Model Goldfish Swim School's Core Values.
- Receive approval from the General Manager and Regional Manager.
Key Responsibilities
Leadership & Operations
Serve as the primary on-site leader when the GM or AGM is unavailable.- Support daily operations and ensure the school operates safely and efficiently.
- Lead by example while coaching instructors, deck supervisors, lifeguards, and front desk associates.
- Make sound decisions and escalate concerns appropriately.
Safety, Compliance & Facility Readiness
Execute the Emergency Action Plan (EAP) when necessary.- Support the school's readiness for Board of Health, ELLIS, and other regulatory inspections.
- Know the location of compliance documents, emergency procedures, certifications, chemical logs, and operational manuals.
- Retrieve documentation and assist inspectors or auditors when management is unavailable.
- Maintain a working knowledge of basic pool operations and recognize when to escalate facility or mechanical concerns.
- Complete required incident documentation and maintain Goldfish safety standards.
Customer Experience & Team Development
Deliver exceptional customer service and resolve member concerns professionally.- Coach team members and reinforce Goldfish Swim School standards.
- Support staff development and foster a positive team culture.
- Help ensure lessons are delivered consistently according to the Goldfish curriculum.
Marketing & Community Engagement
Coordinate grassroots marketing initiatives and community partnerships.- Assist with community events, promotions, member appreciation events, and outreach opportunities.
- Support social media content and maintain marketing materials.
- Represent Goldfish Swim School professionally within the community.
Daily Operations & Systems
Utilize iClassPro and Connecteam to support daily operations.- Assist with staffing adjustments, callout documentation, and same-day coverage when leadership is unavailable.
- Monitor staffing levels and communicate concerns appropriately.
- Complete nightly manager reports when required.
- Support birthday parties and special events as needed.
Qualifications
Required
High school diploma or equivalent.- Previous leadership or supervisory experience preferred.
- Must obtain and maintain Goldfish Swim School Lifeguard Certification.
- Must successfully complete Goldfish Swim School Deck Supervisor training.
- Must demonstrate a thorough knowledge of the Goldfish Swim School curriculum, teaching philosophy, and swimmer progression.
- Must maintain an average of at least 30 scheduled hours per week.
- Excellent leadership, communication, and customer service skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Ability to remain calm and make sound decisions during fast-paced or emergency situations.
- Comfortable using technology, including iClassPro and Connecteam.
- Ability to work evenings, weekends, and holidays as business needs require.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!