Job Title: Manager on Duty (M.O.D.)/Front Desk Associate
Department: Facilities andMaintenance
Reports to: Facilities Director
Status: Part-Time
Must be available on weekends (Saturday and Sunday from 9am – 5pm).
Job Summary:
The M.O.D. is responsible for the safe and efficient operation of the club during shift hours. Will support/enforce club policies and quality control. It is essential for the M.O.D. to ensure a high level of hospitality service presentation and visibility to members. Will provide leadership, direction, and support to all departments. Regularly communicates with M.O.D. Manager on maintenance, operational, and club activities.
Job Description:
· Greet members and guests, checking in members, answering and directing incoming phone calls.
· Providing accurate information regarding all areas of club.
· Handle program registrations and program information.
· Monitor club policies and procedures.
· Deliver exceptional customer service.
· Assists with helping any department of the club whenneeded.
· Responds to member questions using extensive knowledge of products, services, policies, andprocedures.
· Responsible for the overall operation and safety of the club during their shift.
· Responsible for making sure that all programs and services that are being provided to members and guests are operatingproperly.
· Responsiblefor communicating with all departments of the club and makingthemawarethatyouarethemanagerondutyduringyourshift.
· Responsible for making rounds through-out the club during their shift on a regularbasis.
· If working the evening shift, the M.O.D. is responsible for making sure that all exterior doors are locked and secured atthe end of the shift. If workingtheeveningshift,theM.O.D.isresponsibleformakingsurethatthe building is empty of members and communicating with clean team that they are leaving and all doors aresecured.
· The M.O.D. is responsible for handling all emergency situations and facilitating proper protocol regarding first aid and CPR whennecessary.
· Responsible for overall building operations.
· Must be current CPR certified.