Manager, Operational Readiness

Manager, Operational Readiness - Google Careers

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Manager, Operational Readiness

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corporate_fareGoogleplaceBoulder, CO, USA

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XThe application window will be open until at least July 10, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

• Bachelor"s degree in HR, Business or related field, or equivalent practical experience.

• 10 years of experience working in domestic and international environments.

• 10 years of experience working in a operations or client-facing role, including working with executive stakeholders.

• 7 years of experience managing operations and leading cross-regional teams.

Preferred qualifications:

• Experience in management consulting, organizational design, corporate strategy, or project management experience in a scale environment.
• Experience running or working with a large-scale vendor operations in a global environment.
• Strong executive presence and ability to fluently interpret large data, present them in a meaningful and simple manner and drive data based decision making.
• Ability to identify, collect, and analyze relevant data to help drive informed decisions.
• Ability to synthesize complex views and form unique perspectives.

About the job

The gUP Operations Intake and Readiness team serves as the connective tissue between our outsourced vendor management teams and our product vertical support teams to ensure work is set up in line with best practices by the right experts and adheres to critical gates for executional success. The team also audits service design across the support ecosystem and recommends change programs to meet emerging business needs with Product Verticals (PVs).In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $164000 - $240000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead a team of Operational Readiness Managers working across gUP stakeholders to drive change through our 1:1, Community, and Social outsourced operations in service of product and operational goals. Drive strategy, while balancing workloads, and ensuring ongoing team development.
• Own the intake process for 1:1, Community, and Social channels, ensuring operational readiness across vendor operations, forecasting, supplier enablement, and quality functions.
• Develop and maintain trusted relationships with gUP Product Vertical, Operations and TSI Directors to ensure an understanding of product-specific needs and dynamics to ensure solutions implemented consistently meet stakeholder needs.
• Drive ongoing capacity management process for 1:1, Community, and Social channels, ensuring timely delivery of work and allocation of resources to the highest priority initiatives.
• Continue to evolve the way we work and collaborate with stakeholders to ensure seamless, speedy delivery of initiatives.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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