Manager, Operations & Event Services

The Manager, Operations & Event Services plays a central role in how people experience the Chamber. This role owns the day-to-day operations of the Chamber office and Microsoft Events Center, creating a professional, welcoming, and well-run environment for employees, tenants, members, and guests.

This is a highly visible, hands-on role for someone who enjoys making things work. The Manager manages the Chamber’s 2,500-square-foot Microsoft Events Center, which accommodates events of up to 150 attendees, while managing workplace operations, office services, facilities coordination, vendors, budgets, inventory, and operational logistics. From preparing for a major event to resolving an unexpected workplace issue, this role has the autonomy to set priorities, make decisions, and keep operations moving.

As the Seattle Metro Chamber’s primary front-office presence, the Manager serves as a visible and trusted point of contact for employees, members, partners, tenants, and guests. The role sets the tone for a welcoming and professional environment while overseeing visitor services, incoming calls, general inquiries, and the day-to-day needs of the workplace.

Success in this role requires sound judgment, strong organization, attention to detail, and a practical, service-oriented approach. The ideal candidate enjoys taking ownership, solving problems, and turning many moving pieces into a seamless experience.

• Manage rental activity for the Microsoft Events Center, including responding to inquiries, developing prospective clients, managing bookings and rental agreements, and working towards annual rental revenue goals. 
• Lead event planning and execution, including client communication, room setup, audio-visual coordination, catering, vendor management, and day-of support.
• Ensure a seamless experience for event hosts and guests while maintaining high service standards and operational excellence.
• Monitor event center performance, utilization, customer satisfaction, and operational effectiveness, identifying opportunities for improvement.
• Manage event-related budgets, inventory, and operational procedures to support successful events and long-term sustainability.

• You have strong project management and coordination skills, with the ability to manage multiple priorities, stakeholders, and operational details simultaneously.
• You have a customer-service mindset and take pride in creating positive experiences for employees, members, tenants, vendors, and guests.
• You have excellent verbal and written communication skills and can build effective relationships with a wide range of stakeholders.
• You have strong organizational skills and attention to detail, with the ability to prioritize competing demands and follow through on commitments.
• You exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.
• You are resourceful, analytical, and proactive in identifying and resolving operational challenges.
• You can work independently with minimal direction while collaborating effectively as part of a team.
• You are comfortable learning and adapting to new systems, workplace technologies, and audio-visual equipment.
• You are comfortable using a mobile phone for work-related communication and coordination, including event and operational needs. 
• You are flexible and willing to support occasional early morning or evening events.
• You are energized by the Chamber's mission and committed to supporting a welcoming, service-oriented workplace.