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Manager Operations Servicenow Platform

Judge Group
  • Burlington, NJ
  • $120,000–$135,000 Per Year
  • Quick Apply
30+ days ago

Job Description

Location: Burlington, NJ
Salary: $120,000.00 USD Annually - $135,000.00 USD Annually
Description: Our client is currently seeking a Manager Operations Servicenow Platform

    Manager, Operations – ServiceNow Platform


    Burlington, NJ

    About the Role
    As the Manager of Operations for the ServiceNow Platform,  serve as the strategic and operational leader for our ServiceNow ecosystem.  define the platform roadmap, enforce governance, and ensure ServiceNow delivers maximum value across IT and enterprise workflows. This role is pivotal in driving digital transformation, aligning with ITIL standards, and enabling enterprise-wide service excellence.

    Platform Strategy & Governance
    • Define and execute the ServiceNow platform roadmap aligned with IT and business strategies.
    • Establish governance frameworks, including development standards, change management, and release processes.
    • Manage the demand pipeline, balancing innovation, stability, and compliance.
    • Partner with stakeholders to ensure platform supports enterprise service delivery objectives.
    Leadership & Team Management
    • Lead and mentor ServiceNow administrators, developers, and analysts.
    • Oversee daily platform operations, ensuring reliability and user satisfaction.
    • Coordinate across onshore/offshore teams, managed service providers, and vendor partners.
    • Foster a culture of continuous improvement and service excellence.
    Platform Operations & Enhancements
    • Oversee maintenance, upgrades, and performance optimization.
    • Manage configuration, customization, and integration of ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC).
    • Ensure CMDB accuracy, data integrity, and platform security.
    • Drive automation, self-service, and workflow enhancements.
    Stakeholder Engagement
    • Collaborate with IT leadership and business units to identify improvement opportunities.
    • Translate business requirements into scalable ServiceNow solutions.
    • Communicate platform capabilities, new releases, and value realization to executives.
    • Act as primary liaison with ServiceNow partners and account teams.
    Risk, Security & Compliance
    • Ensure compliance with enterprise security, privacy, and audit standards.
    • Maintain access control, data protection, and regulatory compliance.
    • Partner with InfoSec and audit teams to mitigate risks.
    Minimum Qualifications
    • Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
    • 7+ years of ServiceNow experience, including 3+ years in platform management or leadership.
    • Proven expertise in ITSM and at least one of ITOM, HRSD, CSM, or GRC.
    • Experience leading cross-functional teams and managing complex implementations.
    • Background working with offshore or managed service teams.
    Preferred Qualifications
    • ServiceNow Certified System Administrator (CSA).
    • ServiceNow Certified Implementation Specialist (CIS) in ITSM or related areas.
    • ITIL v4 Foundation or Intermediate certification.
    • PMP, Agile/Scrum Master, or similar project management credential.

    By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.


    Contact: svarmani@judge.com
    This job and many more are available through The Judge Group. Find us on the web at www.judge.com

    Numbers & Facts

    LocationBurlington, NJ
    IndustryComputer/IT Services
    Salary$120,000–$135,000 Per Year
    Company Size5,000 to 9,999 employees
    Year Founded1970
    Websitehttps://www.judge.com

    About Company

    The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.

    The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.

    Skills

    • Access Controlunmatched
    • Agile Programming Methodologiesunmatched
    • Automationunmatched
    • Business Strategyunmatched
    • Change Managementunmatched
    • Computer Scienceunmatched
    • Configuration Managementunmatched
    • Continuous Improvementunmatched
    • Cross-Functionalunmatched
    • Customer Satisfactionunmatched
    • Data Qualityunmatched
    • Ecosystemsunmatched
    • Enterprise Protectionunmatched
    • IT Service Management (ITSM)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Information Technology & Information Systemsunmatched
    • Information/Data Security (InfoSec)unmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Mentoringunmatched
    • Offshoringunmatched
    • Operational Strategyunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Performance Tuning/Optimizationunmatched
    • Privacy Controlsunmatched
    • Project Management Professional (PMP)unmatched
    • Project/Program Managementunmatched
    • Regulatory Complianceunmatched
    • Requirements Managementunmatched
    • Riskunmatched
    • Sales Pipelineunmatched
    • ScrumMasterunmatched
    • Security Complianceunmatched
    • Service Deliveryunmatched
    • ServiceNowunmatched
    • Short Messaging Service (SMS)unmatched
    • Systems Administration/Managementunmatched
    • Team Lead/Managerunmatched
    • Technical Leadershipunmatched

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