Manager Ops Excellence

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General Position Summary:

The Manager Operational Excellence is responsible for coordinating and executing internal business projects that improve day-to-day operations, process consistency, efficiency, reporting, and team adoption across Suddath Workplace Solutions. This role supports practical process improvement by documenting current-state workflows, organizing project tasks, coordinating stakeholders, tracking milestones, supporting technology and reporting initiatives, and helping teams implement agreed-upon changes. The position focuses on internal business initiatives rather than customer-facing projects and partners with operations, sales, finance, technology, marketing, customer success, and support functions to improve how work gets done.

Essential Duties & Responsibilities:

Business Project Coordination & Execution

• Coordinate internal business projects that support Workplace Solutions operational priorities, process consistency, reporting needs, and day-to-day execution.
• Maintain project plans, timelines, milestone trackers, action item logs, issue lists, decision logs, and follow-up documentation to keep work organized and moving.
• Partner with business leaders and functional teams to clarify objectives, define next steps, assign owners, track deliverables, and monitor progress against scope and schedule.
• Facilitate working sessions, project check-ins, status meetings, and follow-up discussions; prepare practical project materials such as agendas, implementation plans, status summaries, process notes, training outlines, and post-implementation follow-up items.

Process Documentation & Improvement Support

• Review current-state business processes and identify practical opportunities to reduce rework, improve handoffs, clarify responsibilities, and support consistent execution.
• Document standard processes, procedures, workflows, checklists, templates, and operating practices in a clear, usable format that supports consistent work across markets.
• Facilitate process mapping, workflow reviews, root cause discussions, and practical improvement sessions using stakeholder input, simple data analysis, and operational feedback.
• Track basic measures, adoption indicators, and operational feedback after implementation to identify gaps, document lessons learned, and recommend practical adjustments.

Technology, Reporting & Business Enablement

• Support implementation, testing, rollout, and day-to-day optimization of business systems, reporting tools, workflow tools, and operational technologies.
• Collaborate with Information Technology, Business Intelligence, and operational teams to gather requirements, document issues, test enhancements, and support process-related system changes.
• Coordinate user readiness activities, testing schedules, training logistics, communication materials, open item tracking, user feedback, and adoption support for new or updated tools.

Change Support & User Adoption

• Support rollout activities for new processes, tools, reporting routines, and business initiatives.
• Prepare clear communications, quick-reference materials, training notes, FAQs, and implementation support documents to help teams understand what is changing and what they need to do.
• Facilitate working sessions, training coordination, user feedback discussions, and follow-up meetings; identify adoption barriers, documentation gaps, and process confusion and coordinate practical resolution steps with the appropriate owners.

Tracking, Follow-Through & Operational Reporting

• Prepare project status updates, milestone trackers, action item reports, dashboard inputs, and operational summaries.
• Track project milestones, deliverables, risks, dependencies, decisions, owners, due dates, completion status, and assigned follow-up actions.
• Compile updates, summarize progress, identify items needing leadership input, communicate next steps, and support operational planning, initiative tracking, and business review preparation.

Job Skills Required:

• Strong project coordination and execution skills, including planning, scheduling, stakeholder coordination, action item tracking, issue escalation, accountability, and follow-through.
• Strong business process documentation and improvement capabilities, including current-state review, workflow mapping, root cause discussion, practical implementation planning, and clear SOP development.
• Ability to understand business challenges, analyze data, use KPIs, dashboards, and business reporting, and help develop practical solutions that improve operational consistency and efficiency.
• Strong facilitation, written communication, verbal communication, and organizational skills with the ability to prepare clear project notes, process documents, status updates, training materials, and stakeholder communications.
• Ability to coordinate work across leadership, cross-functional teams, frontline stakeholders, and support functions without direct authority while balancing business understanding with hands-on execution and attention to detail.
• Practical change support and user adoption skills, with an understanding of operational, financial, customer, and employee experience performance drivers.
• Advanced proficiency with Microsoft Office, project tracking tools, business intelligence platforms, process mapping tools, workflow management tools, and related business technology; ability to manage confidential, sensitive, or business-critical information with professionalism and discretion.

Supervisory Responsibilities:

This position does not have direct supervisory responsibility; however, the role is expected to provide leadership to cross-functional project teams and influence stakeholders throughout the organization.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, Organizational Leadership, Information Systems, Finance, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of two to three years of experience leading projects, process improvement programs, operational excellence activities, or organizational change initiatives.
• Experience managing enterprise, division-level, or multi-department projects with significant organizational impact preferred.
• Experience developing and implementing standardized business processes, governance models, adoption plans, and performance management frameworks required.
• Experience leading technology implementation, process redesign, system optimization, operational reporting, acquisition integration, or business improvement initiatives preferred.
• Experience within workplace services, commercial relocation, logistics, corporate services, facilities services, business operations, or related industries preferred.
• Project Management Professional certification, Agile certification, Lean Six Sigma certification, Prosci/change management certification, or related professional credential preferred.

Language Skills:

• Ability to read, interpret, and apply business requirements, process documentation, policies, procedures, project plans, system requirements, dashboards, metrics, governance documents, and operational standards.
• Ability to prepare clear and accurate project communications, executive updates, meeting notes, business cases, reports, training materials, implementation plans, and other business correspondence.
• Ability to communicate effectively with leadership, operations, sales, finance, technology, marketing, customer success, and other internal support teams.
• Ability to lead project discussions, working sessions, stakeholder meetings, process workshops, leadership presentations, and post-implementation reviews in a professional, organized, and outcome-focused manner.

Mathematical Skills:

• Ability to review budgets, financial performance, project costs, efficiency metrics, productivity measures, benefits tracking, and business case assumptions to support sound recommendations.
• Ability to calculate and apply figures such as percentages, variances, productivity rates, cost savings, return on investment, utilization, adoption rates, and other business performance measures.
• Ability to use data, trends, and operational metrics to evaluate performance, identify improvement opportunities, and measure outcomes from implemented changes.

Reasoning Ability:

• Ability to evaluate complex organizational challenges and identify strategic improvement opportunities that support consistent execution across markets.
• Ability to solve business and operational challenges involving multiple variables, including competing priorities, process gaps, system limitations, adoption barriers, cost considerations, and stakeholder requirements.
• Ability to interpret and apply instructions, business requirements, process maps, project documentation, policies, governance models, communication standards, and performance reporting in written, oral, diagram, or dashboard form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, project management software, business intelligence platforms, workflow tools, process mapping tools, collaboration platforms, and business technology systems used to manage initiatives, documentation, communication, reporting, training, and adoption. Experience with enterprise systems, CRM, ERP, move management systems, automation tools, or similar operational technology is preferred.

Planning/Organization:

• Ability to plan, organize, prioritize, and re-prioritize multiple strategic projects, operational process initiatives, timelines, approvals, resources, and deliverables as business needs change.
• Ability to establish project governance, timelines, milestones, dependencies, decision points, communication rhythms, adoption plans, and accountability mechanisms.
• Ability to coordinate efforts across leadership teams, business units, operational departments, internal support functions, and market stakeholders while maintaining accountability, communication, schedule alignment, and follow-through.

Certificates/Licenses/Registrations:

• None required.

Working Conditions:

• Cubicle working environment.
• Noise level in the work environment is usually moderate.

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit - Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms - 1/3 to 2/3 Time
• Climb or balance - None
• Stoop, kneel, crouch or crawl - Under 1/3 Time
• Talk or hear - over 1/3 to 2/3 time
• Taste or smell - None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.