Manager Order Fulfillment
University of Utah
Salt Lake City, UT
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Beverages, Business Growth, Coaching, Communication Skills, Community Support, Continuous Improvement, Customer Experience, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Documentation Standards, ERP (Enterprise Resource Planning), Higher Education, Inventory Management, Leadership, Lift/Move 50 Pounds, Logistics, Logistics Management, Maintain Compliance, Merchandising, Metrics, Microsoft Excel, Microsoft Office, NetSuite, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Operations, Operations Management, Oracle, Order Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Quality Metrics, Quality Monitoring, Regulations, Resource Management, Retail Management, Retail Operations, Safety Standards, Safety/Work Safety, Shipping/Receiving, Standard Operating Procedures (SOP), Supply Chain Management, Team Player, Technical Operations, Time Management, University/School Policies, Warehousing, Workflow Analysis, eCommerce
LOCATION
Salt Lake City, UT
POSTED
5 days ago
Manager Order Fulfillment
Job Summary
The University of Utah Campus Store is seeking a Order Fulfillment Manager who is responsible for leading the daily operations of the University Campus Store's order fulfillment department. This position provides operational leadership for the ecommerce fulfillment team, ensuring customer orders are processed accurately, efficiently, and on time while maintaining high standards of customer service and inventory accuracy. The manager oversees staffing, performance management, workflow optimization, and continuous process improvement while utilizing Oracle NetSuite and other operational systems to support fulfillment activities. Working collaboratively with purchasing, merchandising, warehouse, customer service, retail operations, and technology teams, this position ensures fulfillment operations effectively support the Campus Store's ecommerce business and deliver an outstanding customer experience.
Why Work at the University Campus Store?
At the University of Utah Campus Store, we make campus a family.
Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.
We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.
If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.
Learn more about our mission and values here www.store.utah.edu
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities
• Lead the daily operations of the Campus Store's order fulfillment department.
• Hire, train, schedule, coach, and evaluate full-time, part-time, temporary, and student employees.
• Develop staffing plans and allocate labor resources to support seasonal demand, promotions, athletic events, and peak business periods.
• Establish performance expectations, monitor productivity and quality metrics, and provide coaching and accountability to team members.
• Lead process improvement and continuous improvement initiatives that increase operational efficiency, order accuracy, and customer satisfaction.
• Evaluate fulfillment workflows and implement operational improvements to support business growth and scalability.
• Oversee order processing using Oracle NetSuite and associated shipping and inventory management systems.
• Ensure customer orders are picked, packed, and shipped accurately while meeting established service-level expectations.
• Monitor key performance indicators, including fulfillment speed, shipping costs, labor productivity, order accuracy, and customer satisfaction.
• Coordinate with purchasing, merchandising, warehouse operations, retail management, customer service, and technology teams to ensure accurate inventory availability and efficient order processing.
• Oversee inventory accuracy within the fulfillment operation and resolve inventory discrepancies.
• Manage shipping carrier relationships, shipping supplies, and fulfillment equipment.
• Develop, document, and maintain standard operating procedures for order fulfillment operations.
• Ensure compliance with University policies, shipping regulations, and workplace safety standards.
• Assist with inventory counts and other Campus Store operational initiatives as assigned.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Senior Supervisor, Logistics Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Preferences
• Bachelor's degree in Business, Supply Chain Management, Retail Management, Operations Management, or a related field, or an equivalent combination of education and experience.
• Three years of progressively responsible experience in ecommerce fulfillment, warehouse operations, retail operations, logistics, or distribution.
• Experience supervising and developing employees in a fast-paced operational environment.
• Experience using Oracle NetSuite or another enterprise ERP system for order management, inventory control, and fulfillment operations.
• Demonstrated ability to analyze operational metrics and implement process improvements.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Excellent communication and collaboration skills with the ability to work effectively across multiple departments.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to lift up to 50 pounds and work in a warehouse and fulfillment environment.
Special Instructions
Requisition Number: PRN45585B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F, 8a-5p some late nights, weekends and holidays
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: $58,000 - $62,000 DOE
Close Date: 10/7/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/205089
jeid-9fe7846a5c056d488aa582462701f9dc
About the Company
U
University of Utah
The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Education
FOUNDED
1850
WEBSITE
http://www.utah.edu/