Manager, Order-To-Cash

Summary

The Manager, Order-to-Cash functions as a key role in supporting the financial operation of our organization. This position helps ensure accurate financial reporting, strong internal controls, and efficient accounting processes. This is a role for a candidate who is detail-oriented, analytical, and comfortable working in a fast-paced and growth environment.

The Manager, Order-to-Cash runs the day-to-day O2C operational execution: invoices go out accurately and on time, collections hit targets, cash is applied accurately and timely, and disputes get resolved rather than aged. The Manager is the first escalation point for both customers and internal partners, and is accountable for the team's productivity, accuracy, and development.

Job Responsibilities

• Own the operating cadence: daily billing runs, weekly collections reviews, monthend cutoff, and cash application clearing
• Manage the invoicing cycle end to end, including customer specific requirements (PO matching, tax, AP portal submissions, consolidated invoicing)
• Direct collections activity: escalation thresholds and personal ownership of high value or sensitive accounts
• Oversee cash application
• Own KPIs: DSO contribution, aging buckets, past due percentage, billing accuracy and timeliness, et. al.
• Build cross-training coverage so the operation does not depend on any single person
• Document and maintain O2C procedures and desktop instructions; keep them current as systems change.
• Identify and implement automation and efficiency opportunities within existing tooling; act as a functional lead on system enhancements and testing.
• Execute and evidence SOX or internal controls over the entire revenue cycle
• Support the AR portion of month-end close
• Respond to internal and external audit requests
• Maintain and strengthen internal controls and ensure compliance with GAAP and company policies
• Perform other duties as assigned