Manager, Outsourced Medical Services Operations

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Manager of OMS Operations is responsible for overseeing the day-to-day operational activities of the Outsourced Medical Services (OMS) program, a multi-million-dollar care coordination strategy, which partners with external vendors to provide clinical services when internal capacity or capability is limited within the Harris Health organization. This position is responsible for leading the day-to-day operations of the OMS program, driving operational projects, and ensuring seamless coordination across internal teams and external partners, including monitoring vendor partner performance.

The Manager of OMS Operations will oversee operational workflows related to how the OMS program functions, monitor program performance, and analyze data related to utilization, spend, and vendor outcomes to support the executive-level leadership team in driving strategic decisions. Working closely with senior leadership in CTI Business Operations, as well as the Manager of Outsourced Care Management to ensure seamless integration of the clinical functions into the overall program strategy, this role will also help shape and execute the overall system-level strategy for OMS, ensuring its alignment with the direction of Harris Health's goals.

A key responsibility of this role is to bring together all supporting ancillary teams and departments including clinical, financial, and administrative stakeholders to create cohesion and collaboration in support of OMS program objectives and strategic initiatives. By fostering alignment across these groups, the Manager ensures operational efficiency, quality standards, and a unified approach to patient care delivery.

Minimum Qualifications

Degrees:

Bachelor's Degree in Nursing, Business Administration, Health Administration or related healthcare field

Master's Degree in Nursing, Business Administration, Health Administration or related healthcare field Preferred

Licenses & Certifications:

Six Sigma Green Belt LSSGB

Work Experience:

Five (5) Years Work ExperienceFive years in a complex healthcare environment

Management Experience:

Two (2) Years of Management ExperienceTwo years in an operational management or project management within a multi-disciplinary environment

Communication Skills:

Verbal/WrittenAdditional details

Above Average Verbal Communication (Heavy Public Contact)

Exceptional Verbal (Public Speaking)

Writing/Correspondence

Writing/Reports

Knowledge/Skills/Abilities:

KSAsAdditional details

Analytical Abilities

Mathematics

Medical Terminology Knowledge

Work Schedule:

Holidays

On-Call

Eligible for Telecommute

Travel

Other Requirements:

Ability to think strategically to support operational development and drive continuous improvement initiatives.

Strong problem-solving skills to address challenges and improve operational efficiencies.

Strong relationship builder with experience in leading diverse work teams internally and externally.

Possesses strong interpersonal skills necessary to interact and communicate effectively with all stakeholders.

Strong presentation skills with ability to successfully communicate complex business information to leadership and other stakeholders.

Excellent organizational skills.

Ability to deal with all levels of staff within Harris Health and senior leadership.

Ability to deal with conflicting points of view and to effect creative and responsive.

MS Word, MS Excel, MS Powerpoint, MS Outlook.