Manager- Parnall Home/Jackson

Group Home Manager

Position Overview:
The Group Home Manager is responsible for overseeing the daily operations of the group home, ensuring the well-being and safety of residents, and providing leadership and supervision to the staff. This role requires flexibility in scheduling, as well as a strong ability to handle emergency situations. The position reports directly to the District Manager and requires a high school diploma (or equivalent) and at least two years of experience in mental health services, residential program operations, and personnel management.

Schedule:
This is a full-time position (40 hours per week), with 24-hour emergency on-call responsibilities as scheduled.

Key Responsibilities:

Resident Needs: Monitoring and Supervision

• Individualized Care: Develop, implement, assess, and review resident treatment plans in collaboration with the residents and treatment team.

• Resident Entitlements: Manage and update resident entitlements (e.g., food stamps), and ensure financial records (personal allowances and bank accounts) are accurately maintained.

• Medical and Psychiatric Care: Oversee residents' medical, dental, and psychiatric needs, including appointment scheduling and coordination with healthcare providers.

• Medication Management: Monitor residents’ medication needs, including medication acquisition, dispensation, and monitoring monthly weight and health metrics.

• Incident Response: Ensure compliance with resident rights and respond promptly to any incidents, with thorough follow-up and documentation.

• Record Keeping: Maintain detailed resident records, ensuring accurate data collection and management.

• Transportation: Transport residents as needed to appointments or other locations.

• Family/Guardian Communication: Act as the primary point of contact for guardians, payees, and families, maintaining professional and supportive communication.

• Prospective Resident Evaluations: Participate in evaluations and interviews for prospective residents, ensuring they align with program needs.

Staff Supervision:

• Scheduling and Time Management: Approve PTO requests, manage staff schedules, and use the payroll system to ensure proper staffing levels.

• Staff Training & Development: Lead orientation and training for new employees, maintain up-to-date training records, and ensure all mandatory training is completed in a timely manner.

• Ongoing Supervision: Provide continuous supervision, coaching, and performance feedback to staff. Conduct annual evaluations for all direct reports.

• Delegation & Accountability: Delegate tasks effectively and ensure staff responsibilities are carried out in accordance with policy and procedures.

General Management Duties:

• On-Call Availability: Provide 24/7 on-call support when acting as primary backup, responding to emergencies, and maintaining the on-call system.

• Financial Oversight: Maintain petty cash and ensure proper tracking and use of program funds.

• Meetings & Communication: Attend and participate in team and resident treatment meetings, case conferences, and other relevant meetings.

• House Operations: Oversee the daily operation of the house, ensuring it is clean, well-maintained, and in compliance with all safety standards.

• Reporting & Documentation: Complete monthly manager reports, monthly billings, and other required documentation. Attend management meetings as necessary.

• Equipment Management: Ensure that all necessary equipment is available and properly maintained.

• Continuous Learning: Attend training, workshops, and seminars to improve professional skills and stay current with industry standards.

Qualifications:

1. Education: High school diploma or equivalent required. Additional certifications or training in mental health or residential program management is preferred.

2. Experience: At least two years of experience in the mental health field or in a similar residential care environment, with a focus on staff supervision and program operations.

3. Computer Skills: Proficient in using a variety of computer programs, including web-based systems, for documentation and communication.

4. Physical & Emotional Capacity: Ability to meet the physical, emotional, intellectual, and social needs of residents. Capable of handling emergency situations and adapting to changing environments.

5. Emergency Management: Ability to remain calm and effective during crises. Must be trained in First Aid, CPR, and emergency response.

6. Resident Rights & Safety: Knowledge of resident rights, safety procedures, and fire prevention protocols.

7. Transportation: Valid driver’s license and reliable transportation required; ability to transport residents as needed.

8. Physical Requirements: Ability to ascend and descend stairs, as well as perform tasks involving physical movement of residents or equipment as necessary.

Equipment Used:

• Vehicles: 8-12 passenger vans, minivans, and cars.

• Assistive Devices: Wheelchairs, Hoyer lifts, and other adaptive equipment.

• Medical Equipment: Blood pressure cuffs, glucometers, thermometers, and other health-related devices.

• Household Appliances: Laundry machines, dishwashers, refrigerators, stoves/ovens.

• Office Equipment: Computers, fax machines, telephones, printers, etc.

On-Call Responsibilities:

• Availability: On-call staff are required to carry a cellular phone and respond promptly to emergencies. Response times should be within 15 minutes.

• Decision-Making: On-call personnel must be prepared to make decisions, provide coverage for call-ins, and come into work if necessary.

• Alcohol & Substance Policy: Alcohol and mood-altering substances are strictly prohibited while on-call.

• Reporting: Must be familiar with resident treatment plans and reporting requirements for the program, ensuring that critical incidents are promptly communicated to supervisors.

• Training & Approval: All on-call personnel must be approved by the Area/District Supervisor and complete AFC Licensing and On-Call Management training.

Additional Requirements:

• Ability to work flexible hours and respond to emergent needs.

• Strong interpersonal skills and ability to build positive relationships with residents, staff, families, and other stakeholders.

• A commitment to fostering a respectful, supportive, and therapeutic environment for resident.

• Knowledge of the group home, state licensing rules and regulations, and are familiar with CMH policies and procedures are necessary