Manager, Patient Access - St. Agnes Hospital, Fresno, CA (100% Work Onsite)

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

100% Work Onsite at St. Agnes Hospital, Fresno, California

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership:

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.

Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth:

Providing advice, guidance & leadership to service area, functional area, RHM & Regions.

Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.

Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability:

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.

Responsible for supporting regional efforts to comply with functional area priorities.

Accountable for the selection, evaluation & overall success of the functional leadership teams.

Organization-wide focal point for establishing functional strategies & governance over financials & staffing.

Accountable for communication between service area functional area, RHM & Region leaders.

Operational Delivery

Responsible for measuring & reporting KPIs / metrics &value delivery.

Providing advice, guidance & leadership for the colleague life cycle.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression

Manager, Patient Access:

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.

Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes.

Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems.

Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions.

Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms.

Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.

Manager, Pre-service:

Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements. Communicates to colleagues any new additions, changes.

Regularly monitors the scheduling system queues & pre-registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload:

Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry. Reviews all key performance indicator reports daily.

Maintains & demonstrates knowledge to successfully manage each functional area of Pre-Encounter Access management to include outpatient scheduling, preadmission testing scheduling, pre-registration, financial clearance, patient payments.

promote quality & standardization & supports a cohesive & efficient revenue cycle.

Manager Patient Access- Regional: (additional criteria in addition to manager responsibilities)

Responsible for managing the day-to-day operations at multiple sites for Patient Access hospital site operations

Manages the operations & staff of multiple patient access service functional areas.

Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.

Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities.

Maintains working relationships with interdepartmental peers, community providers & staff.

Regularly monitors the patient tracking system & registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change

Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas

Maintains weekly & monthly key performance indicators for the Regional Director / Director of Patient Access.

Manager Pre-Service- Regional: (additional criteria in addition to manager responsibilities)

Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling, pre-registration, financial clearance, patient payment.

Manages the operations & staff of multiple patient access service functional areas.

Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.

Prioritizes & coordinates registration duties &patient flow in functional areas ensuring smooth patient flow to service delivery areas for assigned areas & modalities.

Maintains working relationships with interdepartmental peers, community providers & staff.

Assumes on-call responsibilities.

(Pay range: $32.5171-$48.77105)

Minimum Qualifications

Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.

Three (3) to Five (5) years of leadership experience within Patient Access

Five (5) years of relevant experience in functional areas of Patient Access such as Registration,

Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.

Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications

N/A

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services:

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations. Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous

Perform manual dexterity activities & / or grasping / handling. Frequent

Ability to climb, kneel, crouch & / or operate foot controls. Occasional

Use a computer / other technology. Continuous

Sit with the ability to vary / adjust physical position or activity. Continuous

Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines. Continuous

Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

Lift a maximum of 30 pounds unassisted. Occasional

Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent

Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional

Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

Lift a maximum of 30 pounds unassisted. Occasional

Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

Encounter a clinical / patient facing / hands on interactive work environment. Frequent

Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

Work outdoors with variable external environmental conditions. Occasional

KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

Date Created/ Last Updated

2025 318 Tanner

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.