Manager, Patient Care Services

Position Summary:

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

Essential Functions and Responsibilities:

• Maintains operational responsibility for nursing and health care services on the unit.
• Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
• Promotes collaboration regarding patient care issues with various staff levels and disciplines.
• In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
• Plans unit conferences, educational endeavors, and in-service meetings for staff.
• Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
• Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
• Assures appropriate delegation and supervision of patient care.
• Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
• Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
• Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
• Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
• Maintains regulatory readiness.
• Performs other duties as required or requested.

Required:

• Bachelor's degree in nursing with a minimum of 3 years nursing-related experience

OR associate's degree with 5 years of nursing-related experience

• Licensed as a Registered Nurse to practice nursing in Michigan
• BLS Certification

Preferred:

• Master's degree in a related program
• A minimum of 2 years' leadership experience
• ACLS Certification

Additional Information

• Schedule: Full-time
• Requisition ID: 26002656
• Daily Work Times: 8am-430pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: Yes