Job Description:
- The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience.
- This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors.
Education:- Completion of an accredited Registered Nurse program.
- Bachelor's degree from an accredited College or University in related field required.
- Master's degree from an accredited College or University in related field preferred.
Certifications/Licenses:- Current California RN License
- Certified Patient Experience Professional (CPXP), preferred
- Certified Professional in Healthcare Quality (CPHQ), preferred
Experience:- 3 years of clinical experience in an acute with leadership abilities
- Experience in patient advocacy or complaint/grievance management, preferred.
- 1 year of quality or performance improvement experience including data analysis and management