Manager Patient Relations

Professional Non-Clinical

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​​The Manager of Patient Relations oversees and leads the Patient Relation Specialist Team and manages the patient grievance and nondiscrimination grievance process. This role acts as a subject matter expert on regulatory compliance for handling high-volume patient grievances across Cone Health’s wholly owned entities, including five hospitals, free standing emergency departments, accredited physicians and outpatient offices, and non-accredited physician office locations. Responsibilities are carried out in accordance with regulatory standards, patient grievance and nondiscrimination policies and procedures, and standard of work processes. The Manager collaborates with departmental and service line leadership to investigate and respond to patient and family grievances, aiming to restore trust in the organization. Additionally, this role is responsible for conducting weekly grievance audits to ensure regulatory compliance and grievance closure, as well as analyzing, interpreting, and presenting data related to patient grievance management.​

 

Essential Job Function:

Education:

Experience:

Licensure/Certification/Listing:

Work Shift :

Days/No Weekends (United States of America)

On Call Required

No

FTE:

1

Job Type:

Full Time (40 Hours/Week)