Manager Payment Services

JCPenney

Dallas, Texas

JOB DETAILS
SALARY
$85,000–$130,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Brand Marketing (Branding), Consumer Branding, Credit Cards, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer/Client Research, Customer/Consumer Behavior, Develop and Maintain Customers, Leadership, Market Segmentation, Marketing, Marketing Strategy, Marketing/Promotional Messaging, Predictive Modeling, Product Programs, Product Strategy, Promotional Programs, Regulatory Compliance, Return on Investment (ROI), Revenue Growth, Revenue/Sales Reporting, Sales, Sales Promotions, Team Player, Training Program, Training/Teaching
LOCATION
Dallas, Texas
POSTED
30+ days ago
Overview:

The Manager, Payment Sales Promotion reports to the VP, Consumer Payments.  This position will take their day-to-day direction from the Director, Consumer Payments and will serve as a strategic leader driving credit card growth and payment-related initiatives for select Catalyst portfolio brands. This role will be responsible for driving sales utilizing Catalyst Brand branded credit cards, to include activities such as new account acquisition, account retention, and improved customer engagement, leveraging data- and AI-enabled insights to improve targeting and effectiveness while maintaining customer trust. This position will partner closely with brand marketing, loyalty, store operations, and the credit card issuing partner to make sure there is a seamless go-to market execution across all customer touchpoints.

Responsibilities:

 

  • Support the team in growing Catalyst branded credit card program sales dollars and achievement of the payment function’s 5-year credit card sales objectives.
  • Develop and execute customer acquisition, retention, and lifecycle credit marketing initiatives across various channels that increase active accounts and average annual spend per account.
  • Partner with Catalyst marketing team to develop, optimize, and assist in execution of CRM-driven credit marketing strategies by leveraging customer segmentation, lifecycle insights, and behavioral data to drive card acquisition, engagement, and incremental sales across all channels and touchpoints.
  • Apply AI-enabled customer insights and predictive analytics to refine targeting, messaging, and offer strategies.
  • Analyze customer/cardmember behavior and performance trends to inform ongoing card product strategy, promotions, and messaging to maximize overall ROI.
  • Support the Manager, Gift Card on execution of Catalyst Gift Card promotions in their partner brands to ensure a strong brand representation and sales performance.
  • Partner with the marketing, loyalty, and digital team on all credit related marketing projects, to include developing recommendations for how the Credit Card Program is represented across their partner brands customer touchpoints.
  • Responsible for continuous enhancement of end-to end customer experience across the Catalyst branded credit card portfolio.
  • Evaluate AI-supported recommendations with a strong focus on customer experience, compliance, and brand standards.
Qualifications:
  • Bachelor’s degree required or 5+ years of appropriate equivalent work experience preferred.
  • Proven ability to lead major cross-functional marketing or product initiatives with consistent delivery against objectives.
  • Proactively designs solutions with the customer experience in mind.
  • Ability to work both strategically and tactically, balancing big-picture planning with executional detail.
  • Brings an action-oriented approach with the ability to pivot as market, customer, or Catalyst brands conditions change.
  • Experience applying AI-enabled insights or advanced analytics to inform marketing or CRM strategies, with appropriate human oversight.

 

 

What You Get:


Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic brands. 
•    Generous Benefits:  Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. 
•    Opportunities for Growth and Development:  We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. 
•    Collaborative and supportive Culture:  We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. 

 

About Catalyst: 

 

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success.  Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style.  We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands.  At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.

For more opportunities to join our team please visit our careers page.

 

 

 

 

 

 

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Pay Range: USD $85,000.00 - USD $130,000.00 /Yr.

About the Company

J

JCPenney

We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.

Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1902
WEBSITE
https://www.jcpenney.com/