Manager, Performance Development Technology Operations

Manager, Performance Development Technology Operations in Tampa, Florida, United States

Join our Talent Network

ERROR: Invalid launcher label/key

Skip to main content

Menu

• Jobs

• Search Jobs

• Saved Jobs

• Talent Networks

• Executive Talent

• Experienced Talent

• Early Career Talent

• Categories

• Consulting Services

• Corporate Services

• About Us

• Work Well. Live Well.

• Locations

• Early Careers

• Experienced

• A&M Employee Portal

Loading job

Back to Search Results

Previous Opportunity Next Opportunity

Manager, Performance Development Technology Operations

Location: Tampa, FL, United States

Date Posted: Aug 27, 2026

Share: share to e-mail Tweetshare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

Apply Now

Save Job Saved

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

The Manager, Performance Development Technology Operations is responsible for the day-to-day management, operational execution, service delivery, stakeholder enablement, reporting, and continuous improvement of A&M s Performance Development technology ecosystem.

Reporting to the Performance Development Leader, this role serves as the operational partner responsible for translating platform priorities into well-managed execution across internal business stakeholders and external vendors. The role helps ensure Performance Development platforms are reliable, well-supported, user-centered, and ready to support global performance cycles.

How you will contribute

Platform Operations & Administration

• Manage day-to-day administration and operational readiness for performance management systems, including proprietary and the vendor provided system, Quantum. The proprietary system is developed on the Microsoft Power Platform.
• Support configuration updates, content maintenance, system setup activities, and annual process readiness.
• Coordinate validation of key data inputs, including organization structures, manager assignments, employee populations, provisioning, and user access.
• Maintain platform documentation, operating procedures, governance artifacts, and administration checklists.
• Monitor operational health, user adoption, support trends, and readiness activities to identify risks or improvement opportunities.

Support, Service Delivery & Operational Readiness

• Execute day-to-day support operations within the established Performance Development support model.
• Coordinate with Business Intelligence, Project Management internal teams. Be the liaison to work with the internal technical teams and external vendors for request and platform-related issues.
• Deliver responsive, professional, and user-centered support while proactively managing stakeholder communications and expectations.
• Monitor ticket trends, user feedback, and service performance to identify recurring issues and opportunities for improvement and implement corrective actions through process, training, documentation, or platform improvements.
• Coordinate operational readiness activities for enhancements, annual cycle launches, system updates, and platform changes while ensuring stakeholder alignment and user readiness.
• Coordinate annual cycle readiness and hyper care activities, including issue monitoring, communications, escalation tracking, and stakeholder updates.

Enhancement Coordination & Backlog Management

• Support enhancement intake by documenting business needs, user pain points, functional requirements, and operational impacts. Track progress, risk, decisions and open questions.
• Partner with the PD team to maintain backlog discipline, clarify priorities, prepare requirements, and coordinate delivery dependencies.
• Translate business requirements into actionable inputs for internal teams and vendors.
• Contribute recommendations that improve platform usability, scalability, process consistency, and user experience.

Reporting, Metrics & Continuous Improvement

• Produce operational reporting on status of systems, service delivery, trends, and volume.
• Analyze data to identify risks, recurring themes, process gaps, and improvement opportunities for stakeholders.
• Support continuous improvement of service delivery processes, documentation standards, operating procedures, and user experience.

Qualifications

Required

• 5-8+ years of experience supporting enterprise business technology platforms.
• Experience working as an administrative functional power user within Microsoft Power Apps with the ability to work with developers through SDLC. Knowledgeable organization and application nuances. to manage administrative access to sensitive data.
• Experience working with cross-functional stakeholders, technical teams, vendors, and business users to deliver technology solutions.
• Strong project management, documentation, issue-tracking, and operational execution skills.
• Ability to translate business requirements into clear functional inputs, validation scenarios, testing, documentation, and execution plans.
• Skilled with functional testing to include validation and acceptance using a series of prompts. Define and create own series of test prompts.
• Excellent communication skills, with the ability to simplify complex workflows and tailor messaging for different audiences.
• High attention to detail, strong follow-through, and ability to manage multiple priorities during critical launch windows
• Skilled quantitative and consulting skills are necessary to succeed in this role.

Preferred

• Experience with Performance Development, Talent, or HR technology platforms.
• Familiarity with Quantum, Workday, ServiceNow, Power BI, or similar enterprise systems.
• Experience supporting global processes, distributed stakeholders, and annual HR or talent cycles.
• Knowledge of release management, ITSM practices, operational readiness, and change management principles.
• Exposure to data validation, access management, provisioning, dashboard support, or reporting workflows.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.

The salary range is $120,000 - $145,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.

Culture & Values

At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.

Equal Opportunity Employer

It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Share: share to e-mail Tweetshare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

Apply Now

Similar Jobs

Interested in working with us?

Take the first step by joining one of our Talent Networks below today!

Executive Talent Experienced Talent Early Careers Talent

Alvarez & Marsal is aware of various employment scams involving interviews and offers of employment through the use of imposter websites, social media profiles, spoofed email addresses, and other fraudulent means. These scams are not affiliated with Alvarez & Marsal and are not legitimate. We will never ask you to provide any personally identifiable information via any channel outside of our official application on this site. Additionally, Alvarez & Marsal will never request financial payments for visa applications or any other costs associated with employment. If you are contacted by someone asking for payment or requesting personal information, please do not respond and Contact Us immediately.

• Search Jobs
• Saved Jobs
• Employee Portal
• Privacy Notice
• California Privacy Notice
• Cookie Notice

ALVAREZ & MARSAL

600 MADISON AVENUE

FLOOR 8

NEW YORK, NY 10022

linkedin twitter facebook youtube bulletins

The Company is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. If any employee or applicant with a disability that needs this Policy Statement in a different format to ensure accessibility and understanding or if you are in need of a reasonable accommodation you may contact the Company's Affirmative Action Administrator at 212-759-4433 or by emailing talentacquisition@alvarezandmarsal.com. Please note this email address is not monitored for resume review. Resumes sent to this mailbox will be discarded. Please submit your resume to the active job listing you wish to apply to.

We use cookies to personalize content and advertisements, to provide social media features and to analyze the use of our website. We also share information about your use of our site with our social media, advertising and analytics partners. For additional information, please refer to our Cookies Policy.

Customize Cookies I Accept Cookies

Privacy Preference Center

• Your Privacy

Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information

Back Button

Back

Filter Button

Consent Leg.Interest

Switch Label label

Switch Label label

Switch Label label

Clear

checkbox label label

Apply Cancel

Save Settings

Allow All